Job Description

Job Title: IT Help Desk

Location: Victor, NY (Onsite)

Employment Type: 6-month contract to hire

Hours: Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

• Provide first-line technical support via phone, email, and in person
• Troubleshoot hardware, software, and network-related issues
• Support user accounts, password resets, and permissions in Active Directory
• Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
• Set up and configure desktops, laptops, and peripherals
• Escalate more complex issues as needed
• Document tickets, resolutions, and processes
• Deliver strong customer service to internal users

Qualifications

Required Skills & Qualifications

• Experience or exposure to Active Directory (user management, resets, permissions)
• Basic knowledge of Cisco networking (switches, routers, connectivity)
• Comfortable handling phone support and interacting with users daily
• Strong communication and customer service skills
• Ability to work onsite and support users face-to-face
• Basic understanding of Windows environments and IT fundamentals

Preferred

• CompTIA A+, Network+, or similar certifications
• Internship or help desk experience
• Experience with ticketing systems