Job Description

Job Title:

Hardware Support Consultant and IT

Department:

Hardware Department

Main purpose of the Job:

Responsible for installing and supporting Donkerhoek Data hardware, assists with maintenance and installations of computers, printers and networks and related software products to clients.

Duties and Responsiblities:

Hardware & Software support:

First and second line support on all Donkerhoek Data hardware, as well as related software. This includes fault finding and solving of problems that clients are experiencing.

Manage the following up of clients dealt with on support issues.

Assist support consultants / agents in any hardware related queries that they need assistance with.

Testing: Assist with testing of Donkerhoek Data hardware and related software.

Hardware installations:

Installations of Donkerhoek Data hardware and software products and related admin e.g. Licences, parameters etc.

Checking of shortcuts, network links and printers used by relevant hardware and software.

Installations on site, thus travelling is often necessary.

Preparation of installation package for new installations (manuals, testing of readers etc)

Arranging site survey and installation dates with clients.

Arranging dates with clients with regards to call outs.

Following up of clients for the first month after initial installation to ensure that they are satisfied.

Checking setups of new client.

IT:

Install and configure computer systems, hardware, software, printers, and peripherals.

Monitor and maintain IT infrastructure for optimal performance.

Diagnose and troubleshoot hardware and network issues efficiently.

Implement security measures to safeguard company data.

Perform routine system maintenance and upgrades.

Provide technical support to clients and internal teams.

Familiarity with cybersecurity principals

Training:

Individual training of clients.

Presenting training classes for a group of clients. Includes setting up PCs, co-ordinating

necessary refreshments and printing manuals.

Presenting hardware training on all readers (and how it relates to our software) to all support

consultants including agents.

Other duties:

• Assisting with writing manuals.

• Assist with research and development

• To assist with related functions required to perform the above tasks.

• To perform any other reasonable duties as directed by Management.

• To be available to work overtime at the request of Management.

• To assist with special projects.

• Ensure that the confidentiality of all clients data is maintained at all times.

• Ensure that your tickets are updated with sufficient details and all admin tasks are always up to date.