Job Description

Shape the Future of IT — Powered by Governance, Elevated by AI

We’re looking for a forward-thinking IT Governance & Process Excellence Lead to redefine how IT operates at scale across a global organization of 10,000+ employees — with AI as a core enabler of the next-generation operating model

This is not about maintaining frameworks.

This is about building an intelligent, adaptive, AI-aware IT organization

You will sit at the intersection of governance, process excellence, and emerging AI capabilities — shaping how automation, data, and intelligent systems are embedded into IT operations responsibly and effectively.

If you’re excited by the idea of designing governance not just for today’s IT, but for AI-augmented IT, this role is for you.

What You’ll Own

• Design and evolve the IT governance model across a complex, global landscape
• Embed AI governance principles into IT processes (transparency, accountability, risk awareness, ethical use)
• Drive end-to-end ITSM excellence, modernized through automation and AI augmentation
• Define process frameworks, KPIs, and performance insights, leveraging data and intelligent tooling
• Lead maturity assessments and transformation initiatives, including AI-readiness and automation potential
• Act as a trusted advisor to senior leadership on operating models, AI adoption, and process optimization
• Introduce intelligent automation and AI-driven improvements where they create real business value
• Orchestrate and challenge external advisory partners to deliver outcomes — not just recommendations
• Enable process owners to adopt AI-enhanced ways of working with confidence and control
• Translate complexity into clear executive narratives and decision-making insights

What Sets You Apart

• 7+ years solving complex IT operating and transformation challenges
• A consulting mindset — structured, analytical, and outcome-oriented
• Experience working in large, complex environments where scale and alignment matter
• Exposure to or strong interest in AI, automation, or data-driven IT operations
• Ability to bridge traditional IT governance with emerging AI governance needs
• Comfortable shaping frameworks where standards are still evolving
• Strong stakeholder presence — you can influence senior leaders and drive alignment
• You don’t just follow best practices — you adapt and evolve them

Your Edge in This Role

• You understand that AI is not just a tool — it changes how governance must work
• You think in terms of systems, not silos
• You’re able to balance innovation with control
• You know how to turn ambiguity into structure — and structure into scalable execution
• You bring credibility, clarity, and momentum wherever you operate

Why This Role is Different

• You’ll help define how AI is governed inside a global IT organization
• You’ll shape future-ready processes, not legacy ones
• You’ll operate at the intersection of strategy, transformation, and emerging technology
• You’ll have real influence on leadership decisions and enterprise direction

What We Offer

• A high-impact, high-visibility role with real ownership
• A modern, international environment embracing AI and innovation
• Flexibility in how and where you work
• Continuous investment in your growth and learning
• A compensation package aligned with top-tier talent and impact

Interested?

Apply with your CV and a short note describing a transformation, automation, or AI-related initiative you’ve led or influenced.