Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.

As IT Generalist, You Will…

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
• Ensure workstations are functional (computer hardware peripherals/components)
• Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
• Verify application results, conduct system audits
• Be accountable for tracking and organization of physical hardware and other IT assets
• Develop and manage organizational and IT standards
• Maintain cleanliness and organization of the IT department and stations
• Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
• Provide generalized IT support as required
• Interpret service delivery key metrics to problem solve
• Complete projects by coordinating resources and timetables with others
• Verify application results by conducting system audits of technologies implemented
• Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
• Maintain quality service by establishing and enforcing organization standards
• Provide support for the entire IT department and company as needed

As IT Generalist, You Have…

• A high school diploma or equivalent required
• Post-secondary or completion of post-secondary schooling preferred
• Previous experience with ChromeOS devices is preferred
• Adaptability to learn a variety of software programs
• The ability to multitask and self-manage your work day is crucial
• Ability to work in a fast paced and time sensitive environment
• Excellent time and project management skills
• Strong customer relations & presentation skills
• Excellent communication and presentation skills, with a strong attention to detail
• Strong analytical and customer service skills, and ability to work independently and as part of a team
• A highly resourceful, proactive, and reliable attitude
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds