Job Description

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for performing semi-skilled maintenance and computer hardware installation work that may include routine and pre-scripted computer application installation, computer hardware setup and disassembly, assisting Computer Desktop technicians in the performance of their duties as needed. This position has no responsibility for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Prepares hardware needed for daily installs and projects.
• Delivers and picks up hardware to assigned locations, hospital, and remote clinics.
• Processes trouble tickets including contacting users and technicians for further details.
• Assists in institutional upgrades and sweeps, as needed, following department established procedures for installation and hardware configuration.
• Assists in the install, repair, or replacement of enterprise equipment.
• May be assigned to work with technicians on specific assignments.
• Checks various systems for errors, and reports findings.
• Starts job tasks and monitors workflows to ensure the successful completion of tasks.
• Adds, moves and deletes devices in asset database.
• Answers main phone line and routes calls as needed.
• Documents accurate work notes for trouble tickets and asset records.

Knowledge / Skills / Abilities

• Proficiency in the various desktop operating system environments and basic desktop application suites, including word-processing, spreadsheet, and email.

• Ability to effectively communicate with employees at all organizational levels.

• Demonstrated human relations and communications skills, and ability to work in a team environment.

• A strong commitment to excellence in service.

• Ability to follow specific directions.

• Ability to work both individually and in a team environment.

• Demonstrated potential ability to perform the essential functions as outlined above.

Qualifications

Qualifications

Required

• One year of applicable or related experience.

Qualifications (Preferred)

Preferred

• IT help desk experience.
• Electronics or medical device experience.
• Knowledge and experience in Health Care.
• Currently enrolled as an active student with the University of Utah.
• Currently enrolled in an applicable program.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking