Job Description

IT Technical Engineer – Field Based

Focus Group

Home Based (Birmingham) with frequent travel across the West Midlands area

Up to £35,000 + Van + Overtime & On-Call Allowances (circa £8-10k)

If you're the kind of engineer who gets bored sitting at a desk — this one's for you.

Focus Group is a £300m-revenue, Hg Capital-backed technology business serving 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground.

The Role

Based from home in the Birmingham area, you'll be the face of Focus Group across the West Midlands region — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business.

No two days are the same. That's the point.

What You'll Be Doing

🔧 Installing and configuring IT solutions across Windows, Azure, networking, and telephony

🔧 Delivering onsite and remote support for SME to enterprise customers across the South West

🔧 Leading fault resolution for time-critical hardware and service failures

🔧 Playing a key role in multi-technology, multi-site project delivery

🔧 Auditing and documenting client infrastructure with precision

🔧 Collaborating with Project Managers, Service Desk, and 3rd Line Engineers

What We're Looking For

✅ Solid hands-on experience in IT support or delivery

✅ Strong Microsoft stack knowledge — Windows Desktop, Windows Server, M365

✅ Experience with cloud technologies — Azure, Intune, SharePoint

✅ Networking fundamentals — firewalls, routers, switches, wireless

✅ A troubleshooter at heart — tenacious, solution-focused, loves a challenge

✅ Full UK driving licence (essential)

Bonus Points For

⭐ Previous MSP experience

⭐ Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba)

What You'll Get

💰 Up to £35,000 base salary

🚐 Company van provided

⏰ Overtime and on-call allowances

📈 Clear progression routes — Team Leader, Solutions Engineer and beyond

🤝 The backing of a $1bn technology business with real momentum

Why Focus Group?

We're not a business standing still. We're scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that — trusted, technically stretched, and given the tools to do their best work.

If you're a self-starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places — we'd love to hear from you.

📍 Home based – Birmingham area | Regular travel across the Yorkshire