T-Tech

IT Field Engineer - Berkshire

T-Tech  •  Reading, GB (Onsite)  •  4 months ago
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Job Description

If you are an engineer who enjoys autonomy, visibility, and building trusted client relationships, this is an opportunity to step into a genuinely impactful position.

We are looking for a confident and technically capable Field Engineer to support key clients across Berkshire and Wiltshire. This is not simply a reactive support role. You will be relied upon to maintain stable, high-performing environments while acting as a trusted technical partner to your clients.

You will serve as the link between client sites and internal teams, combining strong troubleshooting capability with clear communication and excellent service delivery.

What Your Day-to-Day Will Look Like

You will be part of a collaborative team, supporting our strategic client accounts.

  • Managing escalated technical support tickets from 1st Line, resolving more complex issues
  • Conducting thorough root cause analysis rather than applying short-term fixes
  • Supporting users remotely and attending site visits when required
  • Providing clear technical guidance and practical solutions to end users
  • Accurately documenting incidents and resolutions within the ticketing system
  • Monitoring system performance and proactively identifying areas for improvement
  • Contributing ideas to improve processes and overall service delivery

Why Join T-Tech?

We are building a team of people who care about quality, ownership and doing the right thing.

At T-Tech, you will:

  • Work with clients who value expertise and partnership
  • Be trusted with responsibility, not micromanaged
  • Contribute ideas that genuinely influence how we improve
  • Develop your technical and professional skills in a growing organisation
  • Be part of a collaborative, high-performing team

We believe in creating an environment that is both challenging and rewarding. Growth at T-Tech is not just about the business — it is about the people within it.

Requirements

What We Are Looking For

Have strong knowledge of the Microsoft stack, including Microsoft 365, Azure AD, Intune, Entra ID, Windows Server and core networking fundamentals

Thrive in a client-facing environment

Communicate technical concepts clearly and professionally to both technical and non-technical stakeholders

Enjoy ownership and accountability

Work well independently while contributing to a wider technical team

Take pride in delivering high standards of service

Appreciate variety and structured problem-solving

Benefits

What we can offer you
We believe people perform at their best when they feel supported, valued and challenged. Here’s what that looks like at T-Tech.

Reward

Competitive salary based on your experience and technical expertise

Pension scheme after 3 months, with T-Tech matching contributions up to 4%

Life Assurance at 3x your salary to provide financial security for your family

Income Protection to support you in the event of long-term illness

Time to Recharge

23 days’ holiday plus your birthday off

A culture that respects balance. We work hard, but sustainably.

Growth & Development

Access to continuous learning, including CBT Nuggets

Exposure to modern Microsoft technologies and real-world projects

The opportunity to work alongside experienced consultants and engineers

Clear and genuine career progression pathways. We promote capability and ambition.

Your Voice Matters

Friday Pulse to regularly check in on wellbeing and engagement

Suggestion Box platform so your ideas influence how we improve

Open communication with leadership. We listen and we act.

Culture & Community

We take our work seriously but not ourselves.

Quarterly social events are part of life at T-Tech. Think go-karting, games nights, boat parties, Crystal Maze experiences and escape rooms. We build strong teams because we genuinely enjoy working together.

Health & Wellbeing

Medical cashback scheme with BUPA

A supportive, people-first environment

About T-Tech

At T-Tech, we do more than provide IT support — we become trusted technology partners to ambitious UK businesses.

As one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, we specialise in supporting SMEs within the Accountancy and Professional Services sectors. These organisations operate in demanding environments where reliability, security and efficiency are critical. That is where we come in.

We combine technical expertise with commercial understanding to help our clients reduce risk, improve productivity and use technology as a genuine competitive advantage.

Our mission is simple: keep UK businesses running smoothly, solve problems decisively and provide proactive, personal service that builds long-term relationships.

What We Do

We deliver expertise across six key service areas:

  • Business Consultancy
  • IT Support
  • Technical Consultancy
  • Cloud, Networks & Security
  • Intelligent Automation
  • Communications

This integrated approach means we do not just fix issues — we guide clients strategically as they grow.

Our Values

Service Centric

We put our customers at the centre of everything we do. We take accountability seriously and consistently deliver on our commitments.

United

We succeed as a team. We respect different perspectives, communicate openly and support one another to achieve shared goals.

High Standards

We take pride in our work. We plan thoroughly, continually improve and invest in learning to stay ahead.

Agile

We adapt quickly and confidently. We manage change with resilience and approach new challenges with a solutions mindset.

T-Tech

About T-Tech

T-Tech is an award-winning Accountancy and IT Managed Service Provider, supporting mid-tier accountancy firms and professional services across the UK. We ensure technology supports businesses, not only in day-to-day operations but also in strategies for growth. Whilst our office is based in Central London, our staff are scattered countrywide and across Europe, to support our customers wherever they are.

Our customers demand and deserve the best service, with proactive and responsive support. We understand the importance of optimising standard operations and we help our customers embrace innovation and drive growth. Whether this requires managing existing infrastructure or, installing a fully outsourced solution, we pledge business continuity and development, simultaneously.

We have solidified ourselves within the UK accountancy sector, becoming the go-to provider for all things technology related. Whilst we offer a range of services from IT Support to modern workplace solutions, we also help firms strategically to digitally transform and maximise the value of their investments through industry leading technology. As a result of this, T-Tech have built a unique software solution called Practice Gateway, also referred to as the digital front door, leveraging automation and AI.

Practice Gateway is the single location for every interaction between accountant and their customers, automating core accounting processes such as personal tax submissions, KYC, and document approvals. This cutting-edge technology is revolutionizing the way accountants communicate with clients, as well as giving accountants time back to focus on more advisory work.

In the last year, we have been awarded Britain's 50 Best Managed IT Company of 2022; Best Automation Project from the Digital Technology Leaders Award; and crowned Industry Specialists Award at the 2023 MSP Innovation Awards.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
London, GB
Year Founded
Unknown
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