Job Description

Job DetailsJob Location: Estis Management Legal Address (K1) - Kilgore, TX 75691
IT Field Technician
Location: Remote (Travel Required – 70–80%)
Company: Flowco Inc.
Position Summary
Flowco Inc. is seeking a highly motivated IT Field Technician to support operational sites across the continental United States, primarily in Texas, Oklahoma, and Louisiana. This role is remote but requires frequent travel to company facilities to provide hands-on technical support.
The ideal candidate combines strong networking aptitude with solid desktop support skills and excels in delivering professional, customer-focused service to end users. This position supports infrastructure, workstations, printers, and software while working closely with the corporate IT team.
Flexibility and responsiveness are essential, as travel may occasionally be required with short notice and for trips lasting up to one week.
Key Responsibilities
Field IT Support
Travel to company locations to provide onsite IT support and troubleshooting.
Install, configure, and support network infrastructure including switches, routers, and wireless access points.
Perform network troubleshooting including connectivity issues, cabling problems, and configuration verification.
Install and terminate Ethernet cabling, patch panels, and structured cabling systems.
Assist with site IT deployments, upgrades, and infrastructure projects.
Desktop and End-User Support
Install, configure, and support workstations, laptops, and mobile devices.
Install and troubleshoot printers, scanners, and peripheral devices.
Perform software installation, configuration, and troubleshooting for business applications.
Provide hands-on troubleshooting for operating systems, hardware, and user issues.
Support remote users and coordinate with the corporate IT team when needed.
Documentation and Communication
Document all work performed in the internal ticketing system including troubleshooting steps and resolutions.
Maintain accurate records of site configurations, equipment installations, and network changes.
Communicate effectively with both technical teams and non-technical staff.
Deliver professional, customer-focused support at all company locations.
Required Qualifications
2+ years of experience in IT support or field technician roles.
Strong network troubleshooting knowledge including TCP/IP, switches, routers, and wireless networks.
Experience with Ethernet cabling, patch panels, and basic network infrastructure installation.
Solid experience supporting Windows workstations and common business applications.
Experience installing and troubleshooting printers and peripherals.
Ability to work independently while traveling and supporting remote sites.
Excellent customer service and communication skills.
Valid driver’s license and ability to travel extensively.
Preferred Qualifications
Certifications such as CompTIA Network+, A+, or similar.
Experience supporting multi-site environments.
Familiarity with enterprise ticketing systems and IT documentation standards.
Experience with VoIP phones, wireless deployments, or network monitoring tools.
Travel Requirements
70–80% travel within the continental United States.
Most travel will occur within Texas, Oklahoma, and Louisiana.
Ability to travel with short notice, sometimes the day before departure.
Trips may last up to one week at a time.
Key Skills
Network troubleshooting and infrastructure support
Structured cabling and connectivity diagnostics
Desktop and workstation support
Printer and peripheral setup
Clear documentation and ticket management
Professional customer interaction
Qualifications