Key responsibilities and accountabilities:
1. Desktop Support-L1, (Mandatory) .
2. As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
3. Creations / termination of email accounts and system access rights for new employees and exiting employees
4. Prepare, issuance and maintenance of IT hard wares for all employees according to job functions and requirements.
5. Handle first-level incident / problem determination and resolution on a 24x7 basis and attend to Service incidents and queries within the agreed service levels.
6. Timely escalation of incidents to higher levels when required.
7. Log file monitoring for errors.
8. Perform daily, weekly and monthly proactive housekeeping and monitoring activities as well as Vendor co-ordination,
9. Perform basic Service Requests based on Standard Operating Procedures.
10. Follow quality / security process defined for the engagement
11. Any other ad-hoc duties or assignments / projects as assigned by the management
Requirements
Benefits
LOTTE DUTY FREE has led the duty-free industry in Korea for over 40 years and built its status as the leading duty-free shop of Asia. Now, spurred to expand across the world, it is taking the leap to lead travel trends by becoming the leading platform of the global travel retail industry.
LOTTE DUTY FREE operates the world’s number one duty-free store in Myeongdong, Jamsil World-Tower which is the tourism shopping complex duty-free store, and other Korean stores.
We also operate global travel retail stores in Guam, Japan, Vietnam, Australia, New Zealand, Singapore, and other countries. We are growing our unrivaled brand power as a global brand.
Lotte Travel Retail is now in Singapore Changi Airport operating 19 stores across 4 terminals.
