Job Description

Key Responsibilities

• Provide first-level IT support for hardware, software, accounts, network, printer, LarkSuite, Google Workspace, and application issues.
• Support Windows laptops/desktops, Apple MacBooks, iPhones, iPads, Android devices, and office IT equipment.
• Perform basic network troubleshooting, including LAN, Wi-Fi, VPN, DNS, DHCP, IP address checking, patching, and network printer support.
• Assist with onboarding and offboarding, including device preparation, account setup, access requests, account disablement, and asset collection.
• Maintain accurate IT asset records, including device assignment, return, repair, warranty, and replacement status.
• Install approved software and assist in identifying non-standard or unauthorized software.
• Support basic endpoint security controls such as antivirus status, OS patching, device encryption, and local admin rights review.
• Escalate unresolved issues to the Senior IT Executive or the Regional IT Operations Lead.

Requirements

• Higher Nitec, Diploma, or Degree in Information Technology, Computer Studies, Information Systems, or a related discipline.
• Minimum 1 to 3 years of IT support, helpdesk, desktop support, or field support experience.
• A positive, service-oriented attitude, with the ability to provide courteous and timely support to stakeholders.
• Professional proficiency in Chinese (spoken and written) is required to communicate with Chinese-speaking stakeholders and handle work-related documentation.