Company Introduction:
Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.
Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.
For more info please refer to https://www.keywordsstudios.com/
Requirements
Job Responsibilities:
· Basic Troubleshooting Skills and VLAN’s knowledge.
· Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation.
· Conduct remote troubleshooting of computer problems.
· Maintenance of PC Desktop Systems
· Installation of PC’s, Network printers over the Local Area Network.
· Installation and troubleshooting of software’s, including operating systems.
· Installation and Configuration of Office365 client software’s
· Keeping inventory of PC’s and other computer peripherals.
· IT Enablement for New Users in terms of System configuration, deployment & Email.
· Attending & Resolving Day to Day Desktop Calls.
Desired Skills:
· Experience in supporting and troubleshooting Desktop, Laptops, Peripherals, Applications and Windows Operating System related issues.
· Basic Knowledge of Networking, VPN, DNS, DHCP, TCP/IP and Antivirus, Jira related troubleshooting.
· Knowledge of Perforce, Outlook configuration.
· Assertive communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation.
· Excellent listening skills.
· Exposure on remote management tools and workflow.
· Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively.
Benefits
Role Information: IN
Studio: Keywords India
Location: Asia Pacific
Area of Work: IT & Infosec
Service: Support
Employment Type: Full Time
Working Pattern: In-Office
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains).
We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind.
Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle.
We don’t always make the headlines, but we help others get there.
Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
