Job Description

Schwarz Partners has an exciting opportunity available for an IT Enterprise Product Manager in Carmel, IN! The IT Enterprise Product Manager provides business and technical ownership of SPtech’s enterprise platforms, initially ServiceNow and Enterprise Monitoring. This role sets platform direction, prioritizes enhancements, and performs or coordinates administration, maintenance, integrations, and releases. Working with IT teams, business stakeholders, and vendors, the Product Manager improves workflows, adoption, and platform performance to strengthen service delivery, reduce business disruption, and deliver measurable value across the locations SPtech supports.

Schwarz Partners is one of the largest independent manufacturers of corrugated sheets and packaging materials in the U.S. Through our family of companies, we continuously build and strengthen our capabilities. You’ll find our products wherever goods are packaged, shipped, and sold—from innovative retail packaging to colorful in-store displays at pharmacies and grocers. You also may have spotted our trucks on the highway. Schwarz Partners is built around the idea that independence and innovation go hand in hand. Our structure allows us to adapt to change quickly, get new ideas off the ground, and thrive in the marketplace. Our people are empowered to tap into their talents, build their skills, and grow with us.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Own platform strategy and roadmaps aligned with business needs and IT operational objectives.
• Gather requirements and prioritize the backlog based on value, impact, effort, and available resources.
• Perform or coordinate administration, configuration, maintenance, upgrades, testing, and releases.
• Coordinate teams, vendors, and partners delivering development, integrations, and enhancements.
• Improve ServiceNow incident, request, problem, change, self-service, and automation capabilities.
• Lead Enterprise Monitoring adoption to improve service visibility, actionable alerts, and incident response.
• Partner with technical and security teams on reliable integrations, access controls, and data quality.
• Promote adoption through stakeholder engagement, documentation, training, and change communication.
• Track performance, adoption, service outcomes, and business value to guide continuous improvement.
• Regular and predictable attendance.
• Assist with escalated platform issues and coordinate resolution; provide limited on-call support.
• Support licensing reviews, vendor performance discussions, and evaluation of capabilities and costs.
• Maintain current platform knowledge and recommend practical improvements.
• Participate in cross-functional initiatives and travel to supported locations as needed.

REQUIRED EDUCATION / EXPERIENCE:

• 7–10 years of experience in service desk leadership or a Product Manager role.
• Experience owning or improving enterprise applications and IT service management processes.
• Experience gathering requirements, prioritizing enhancements, and coordinating delivery across teams and vendors.
• Experience with platform administration, upgrades, testing, releases, and operational support.

PREFERRED EDUCATION / EXPERIENCE:

• Degree in Information Technology, Information Systems, Business, or a related field. Experience with ServiceNow, enterprise monitoring, and IT operations across multiple locations preferred.

REQUIRED SKILLS & ABILITIES:

• Ability to translate business needs into roadmaps, requirements, priorities, and measurable outcomes.
• Knowledge of IT service management, platform configuration, integrations, and workflow automation.
• Strong analytical, troubleshooting, organizational, and vendor coordination skills.
• Clear communication and stakeholder management; ability to lead cross-functional work and support user adoption.

PREFERRED SKILLS & ABILITIES:

• ServiceNow administration or implementation skills and related certifications; ITIL certification.
• Knowledge of monitoring, event management, alert tuning, dashboards, and service health reporting.
• Familiarity with APIs, scripting, Agile delivery, and process improvement methods.

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.