Job Description

IT LEAF Engineer (IT Customer Service Administrator 3)

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The IT Engineer will provide S&N Customer’s Sales and Technical Support to Internal and External Stakeholders. The Engineer will be the point of contact with customers for their Technical needs that include, Designing, custom configuration, integration, service, repair, troubleshooting, and technical training for the LEAF product within a customer’s hospital infrastructure. The responsibilities of this position will require a significant amount of travel with effective communication skills.

Essential Job Functions

· Provide technical sales support to Regional Business Managers in face-to-face customer meetings.

· ​Develop system configuration documentation to assist customers in understanding the LEAF product technically and aid customer in making configuration choices.

· Conduct customer site surveys to determine Wireless and Existing Infrastructure to collaborate with customer IT, clinical engineering, and facilities management departments to define appropriate system configurations and deployment Plans

· Understand Complex Hospital Systems that include Networking, Virtualization, and Group Policies.

· Understanding of SQL Relational Databases and how to write SQL Queries

· Understand Information Security and Best Practices to implement Software systems that are Industry Best Practices.

· Install LEAF equipment (servers, workstations, and wireless networking equipment) within a customer’s hospital facilities.

· Point of contact for customer technical service needs.

· Monitor and assist in ensuring adequate system performance.

· Act as the voice of the customer in providing input to LEAF’s product development

· Maintain Test and Dev Systems within S&N supporting LEAF

· Provide 24x7 customer Support

· Support a Microsoft Windows Deployment system

Minimum Requirements

· Bachelor degree – technical major such as engineering, computer science, or information technology

· 2+ years of system administration experience

· Experience in architecting, managing and supporting virtual environments

· Experience with Networking, Wireless Technology, IoT

· Relevant customer-facing technical field support experience in an acute care setting, for a complex IT Clinical Solution implementation

· Excellent customer relationship, listening, communication and organizational skills

· Ability to work cooperatively with others within and across functions and at all levels of the company

· Ability and desire to travel more than 70% of the time

QUALIFICATIONS/EXPERIENCE:

· Honest, hardworking, and respected by existing customers

· Executes to a plan, works in an organized manner

· Demonstrated pattern of personal and professional growth

· Hungry, passionate about life, and has a “fire in the belly” to make a difference

· Not above any job that needs getting done

· Brings new talents, experience and adds value to our team High aptitude and requires minimal training

· Can work independently, can drive projects, motivate people and make things happen

· Knows how to travel quickly, efficiently, and economically

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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