Experience Basic Knowledge of ITIL (Incident management) and troubleshooting skills in System/Networking Production Environment and should have 1-2 years of working experience in NOC supporting Production Environment
Qualification The jobholder will be a university graduate in engineering/telecom with a good academic record.
Following certifications are desirable
• Service management : ITIL V3
Key Skills
• Primary responsibility will be to provide L1 support to production heterogeneous environment
• Excellent Knowledge in Incident Management
• Ability to manage the Incidents and meet required SLA’s
• Hands-on Experience on Monitoring tools
• Hand-on Experience on Service management Skills
• Good Communication Skills
• Perform level 1 troubleshooting
• Good knowledge in System/Network administration
• Ability to handle technical discussion
• Should have basic understanding of any storage technologies.
• Provide L1 Support for Production Data Centre Environment as well as Customer Support Centre
Job Location
Trivandrum
Need
Immediate
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. Across the hospitality sector, IBS Software offers a cloud-native, unified platform for hotels and travel sellers, including central reservation (CRS), property management (PMS), revenue management (RMS), call center, booking engine, loyalty and distribution. For the tour & cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. Across the energy & resources industry, we provide logistics management solutions that cover logistics planning, operations & accommodation management. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 17 offices across the world.
