Job Description

Education Background:

• Bachelor’s degree or above in Computer Science, Software Engineer or other IT relevant
• SAP or MES relevant certification
• MCSE, PMP, GAMP5, ITIL certification

Professional Experience:

• 3 or more years of background in SAP and/or MES and/or ESC system development, maintenance and management.
• 2 or more years of experience of manufacture IT system deployment or support.
• 1 or more years of experience of computer system validation, IT compliance and system development life cycle.
• Good knowledge of IT service management including ITIL and COBIT. And practical experience in process design such as incident, change and problem.
• Good communication and documentation skills, self-initiative and independence. Able to communicate clearly, precisely, convincingly, and appropriately to the situation.
• Good managerial skills and ability to collaborate with team and stakeholders.
• Good problem solving, analytical, and time management skills and work in a fast-paced environment.

Key areas of responsibility:

As an IT Engineer in the IT Operation team, your role involves ensuring stable IT system design, leading incident handling, standardizing processes, collaborating for proactive improvement, defining clear IT system roles, enhancing production efficiency, engaging in global collaboration, addressing business challenges, driving innovation, overseeing vendor training, and managing global system roll-outs.

Main Job Tasks:

1. Focus on IT system design and implementation to ensure high-stability and leading IT technology for continuously production.

2. Take the first line of incident handling to ensure quick and efficient response with LoB.

3. Standardize incident handling and issue solving process for efficient service delivery.

4. Monitor and visualize the trend of delivery for IT systems, ensure continuous improvement through systematic problem-solving.

5. Collaboration with LoB to proactively identify requirements and utilize resources to initiate improvement activities.

6. Build and maintain super user network for IT systems through training, sharing and workshops locally and globally.

7. Define clear IT system R&R, build, and maintain strong IT technical competency to meet business requirements.

8. Improve production OEE through the application of new tech and digitalization in IT systems.

9. Engage in global collaboration and sharing activities for best practice communication.

10. Participate in projects in early phase to ensure IT system design and solution meet requirements of high availability and compliance.

11. The system design service should focus on business pain points, optimize business processes, provide higher level of HoC, and ensure a high level of compliance.

12. Manage the lifecycle risk of global and local systems to ensure high availability and compliance.

13. Continuously identify optimization opportunities and initiate digital innovation improvement initiatives.

14. Manage third-party vendors to ensure that they receive comprehensive training and qualifications before providing services.

15. Collaborate with the global team to manage and roll-out global systems locally, including necessary activities such as deployment, upgrades, validation, and training.

16. Other tasks as outlined in the department's role mapping or masterplan.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.