Job Description

• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
• Salary: £34,434 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent X 2 posts

This advert is open to current redeployment Suffolk County Council staff only

As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as an IT Engineer (Infrastructure), you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

• Manage incidents and troubleshoot issues with customers, colleagues and third parties.
• Experience managing and supporting hybrid infrastructure environments, including on-premises datacentres and Microsoft Azure.
• Strong working knowledge of Microsoft 365 services and identity platforms, including Active Directory and Entra ID.
• Experience with server infrastructure, virtualisation, storage, and backup technologies.
• Understanding of infrastructure and cloud security principles, including patching, hardening, and identity protection.
• Familiarity with cloud architecture and migration approaches, including hybrid and modernisation initiatives.
• Strong troubleshooting and problem-solving skills across complex infrastructure environments, alongside a good understanding of ITIL service management practices.

You will need

• proven experience supporting enterprise infrastructure environments, including on-premises datacentres, virtualised platforms, Microsoft Azure, and Microsoft 365 services
• hands-on experience administering Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, Exchange Online, SharePoint Online, and Teams, with a strong understanding of hybrid identity and authentication
• knowledge of infrastructure security principles and best practices, including identity and access management, conditional access, privileged access, endpoint security, and security baselines across cloud and on-premises environments
• experience using infrastructure monitoring, management, and diagnostic tools to proactively identify performance issues, monitor service health, and support capacity planning across hybrid environments
• familiarity with Azure infrastructure services, including virtual machines, virtual networking, storage accounts, backup and recovery, Azure Monitor, and resource management, alongside an understanding of hybrid cloud architectures
• strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues spanning servers, storage, virtualisation, cloud services, Microsoft 365, identity services, and supporting network infrastructure.

You can view a full list of requirements in the Job and Person Profile (JPP) and role profile cover sheet, which you can find in the ‘How to apply’ section towards the bottom of this advert.  

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The role is a part of Core Technology Services within the IT Service in Corporate Services. The team brings together technical specialists across multiple disciplines, including networks, servers, client devices, general infrastructure, Microsoft 365, unified communications, data centre services, cloud services and related technology platforms. The team works closely with service owners, project managers, suppliers and operational support teams to deliver stable services and support business change.

The teamwork in a Hybrid manner with a minimum of 2 days in the office. Although there would be requirement of increased office working for the initial period, to support training and role familiarisation.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report

For more information

For more information about this role, or to arrange a casual conversation, please email IT.Recruitment@suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (Word) and role profile cover sheet (Word)

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word)

1. Describe a complex infrastructure issue involving Azure or hybrid services that required deep troubleshooting. What diagnostic tools and methods did you use to identify and resolve the problem?
2. Give an example of when you have undertaken troubleshooting of an Active Directory issue. What was the problem and what steps did you take to diagnose and resolve it?
3. Describe an issue you have investigated with a Virtual Hosting platform. How did you investigate, diagnose, and resolve the issue? How you explained the problem and solution to non technical stakeholders.
4. Give an example of when you contributed to a cloud migration or modernisation project. How did you assess workloads, choose the right migration approach, and validate success?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412 You can find examples of possible adjustments on our Reasonable Adjustment pages

Closing date: 11.30pm, 6 July 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk)