Job Description

IT Engineer - End User Support

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com

What will you be doing?

You will lead EUC support operations, providing technical assistance for Windows and Mac environments across onsite and remote teams. The role involves troubleshooting hardware/software issues, managing endpoint tools, and enhancing user experience through proactive support and collaboration.

Job Responsibilities

• Provide L1/L2 support for Windows 10/11, macOS, Any MS Office 365 issues, VPN, printers, network, and security tools.
• Ensuring SLA adherence and high-quality ticket resolution.
• Administer remote support tools (e.g., TeamViewer, Teams), & working experience with endpoint management platforms (Intune, JAMF), and security tools (CrowdStrike, TrendMicro & Simply Secure).
• Collaborate with vendors, service partners, and internal teams to resolve issues and implement improvements.
• Maintain documentation, SOPs, and technical manuals; generate reports and insights for performance tracking.
• Support Audio Video systems for Meeting & Conference rooms, MS Teams, and workplace tools (Access control); contribute to automation and infrastructure enhancements.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 2–5 years in EUC support with hands-on experience in both Windows and Mac environments.
• MCSE, ACSP, or equivalent certifications are an added advantage.
• Strong communication and global support experience (APAC/NA/EMEA) is a plus.

Experience: 2-5 Years
Tech Stack: Desktop Support, Windows, MacOS, MS Office Suite, MDM
Location: Whitefield,Bangalore (Hybrid Model)

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission