Job Description

At Yarra Trams, we’re not just moving people — we’re moving Melbourne. Your journey is our passion, and it drives everything we do. From the tracks to the teams behind them, we’re committed to delivering world-class service — and it all starts with passionate people like you.

We’re on the lookout for a passionate and proactive ICT Technician Engineer to join our dynamic Technology team. This is a great time to join as we experience a period of growth to further strengthen our infrastructure, scalability, and technical offering. If you love solving complex problems, thrive in a fast-paced environment, and want to design systems that make a real impact, this could be your next stop!

About the role:

Reporting into our Technical Services Manager this role will suit a experience technical engineer who bridges the gap between complex infrastructure cloud operations and reliable day-to-day operations

• Act as the primary administrator for the Office 365 suite, with deep focus on Microsoft Teams and OneDrive governance
  
  
• Manage Entra ID (formerly Azure AD), including Enterprise Applications, SAML-based Single Sign-On (SSO) integrations, and identity governance.
  
  
• Configure, maintain, and optimize a comprehensive Broadcom VMware VCF (Cloud Foundation) infrastructure, including ESXi hosts and vCenter Servers
  
  
• Maintain the health, security, and replication of core Windows Server environments, including Active Directory (AD) and Group Policies.
  
  
• Manage infrastructure life-cycle services: File servers, Network Policy Server (NPS), Certificate Authority (PKI), IIS web servers, and VPN gateways.
  
  
• Administer the Microsoft Defender suite to protect the enterprise footprint (Defender for Servers, Defender for Endpoint, and Defender for Office 365 for advanced email filtering).
  
  

About You:

This role will suit an a technically proficient individual who can present with:

• 5 yrs plus experience in a Cloud engineer role in a complex Cloud and On Prem Server environment
  
  
• Expert knowledge of and experience in the maintenance of Windows servers and operating systems
  
  
• Virtualization: Deep, hands-on technical knowledge of VMware VCF, vCenter, NSX-T, and Aria Operations.
  
  
• Cloud Architecture: Proven track record of managing complex Microsoft 365, Exchange Hybrid, and Entra ID environments.
  
  
• Networking & Security: Strong grasp of foundational networking (routing, switching, load balancing via NetScaler) and cybersecurity principles (endpoint protection, email security, and web filtering).
  
  
• Soft Skills: Exceptional troubleshooting methodology ("root-cause mindset"), excellent documentation skills, and the ability to mentor junior team members.

About our Recruitment Process:

After your initial application, here’s what to expect.

• Review: We review and shortlist applications as they arrive, and we may progress strong candidates before the campaign closes. While most applications are assessed after the closing date, early applicants who closely match the role requirements may be contacted sooner. Every application is reviewed first by our Talent Acquisition team and then by the relevant Hiring Manager to ensure a consistent and thorough evaluation.
  
  
• Interview: Our interviews are the best way for us to get to know you and determine your fit for the role through questions focused on your behaviours, skills and experiences. Our preference is to meet you face to face but we’re also happy to accommodate virtual interviews to suit your circumstances
  
  
• Background & pre-employment checks: If you’re the preferred candidate we’ll ask you to go through a series of background checks, including references, working rights, drug & alcohol and medical checks which are standard for all positions within Yarra Trams
  
  
• Offer: Once we’ve had conversations around salary and notice periods, your offer will be extended to you via a secure online platform for your review and acceptance. We’ll then also be in touch with you as you go through Onboarding and your commencement

Why Yarra Trams?

We’re proud to be part of Melbourne’s heartbeat. At Yarra Trams, you’ll find a supportive team, meaningful work, and opportunities to grow your career while making a difference in the lives of thousands of passengers every day.

As the operator of the world's largest tram network and an iconic part of Melbourne's transport system, Yarra Journey Makers is dedicated to serving communities by ensuring safe and reliable travel every day. Join a team focused on helping people and delivering better tram journeys to keep Melbourne moving forward.

Additionally, you will receive:

• A Free travel pass for Victoria’s Public Transport Network
  
  
• Competitive salary and great conditions
  
  
• Career growth opportunities
  
  
• Workplace flexibility
  
  
• Access to our Employee Assistance Program (EAP)
  
  
• Access to our Paid Parental leave policies

Yarra Trams is an equal opportunity employer. We celebrate diversity and are committed to creating a workplace that is inclusive and encourage applications from all sectors of the community.

Interested? Click Apply Now.