Job Description

The role

For our ambitious and growing team in the UK, we are looking for an IT Engineer, working in the IT team you will take a leading role in delivering world class support to all team members in the UK across a range of hardware and software.

You will bring a positive, can do attitude and creative mindset to solving technical issues within the UK. After understanding the fast paced IT landscape you will grow to use your unique perspective and skills to solve any support requests that come through. Over time you will balance this work with the projects you think will impact the business and travel regularly to our sites across the Nordics to deliver a best in class service

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting
• You will manage our Workplace and Warehouse Technologies and implement best practices, improving processes, and defining new service standards to deliver exceptional support.
• Learn key IT principles alongside analytical skills used to build the ideal IT landscape
• Define and complete technical projects that will have a lasting impact on the company
• Gain a working knowledge of a range of platforms including Google Workplace, Azure, the Atlassian Suit and many more
• You'll proactively improve and automate processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedure

What you’ll bring

• A working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and latest hardware including corporate printing solutions.
• An understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM)
• Strong communication skills with the ability to translate tech talk for any user
• You are able to identify relevant information from a variety of sources and actively share them with your team and others. You contribute to streamline processes and tasks between your team and relevant groups.
• A quantitative and analytical mindset and know how to use data as the basis of your decisions.
• A positive proactive approach to tackling any issues without shying away from the challenges that arise
• The ability to travel to scheduled visits to other sites across the Nordics and if needed Europe to work with other members of the team and provide support to the business if required.
• Experience with LAN, WAN and WLAN infrastructures
• Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless
• A valid EU / UK driver's license

What we offer

Let's Discuss What's On The Table For You:

• 70% off HelloFresh or Green Chef boxes
• Free onsite parking (including ~90 EV spaces)
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Nursery support scheme (save up to 40% on your nursery fees)
• Earn up to £500 with our Referral Program
• Electric vehicle scheme
• Cycle to work scheme
• Group Life Assurance
• Company pension scheme
• Mental health first aiders and an employee assistance programme

Play a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPride

Location: Smart parc, Spondon, Derby DE21 7HW

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Next steps Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service ( DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.