Job Description

IT ENGINEER

Location: Sandton, Johannesburg
Industry: Information Technology / Managed Services

A leading technology services organisation is seeking a hands-on IT Engineer to provide technical support, infrastructure assistance, and end-user support within a fast-paced, customer-focused environment.

This role is ideal for a technically strong and service-oriented IT professional who enjoys troubleshooting, supporting users, and working across a broad range of technologies in a dynamic support environment.

THE ROLE

You will be responsible for delivering front-line IT support while ensuring stable, secure, and efficient technology operations across the business.

The role combines technical troubleshooting, user support, systems administration, and operational support within a collaborative IT services environment.

KEY RESPONSIBILITIES

Technical Support & Troubleshooting

• 
  Acting as the primary point of contact for IT-related incidents and support requests
• 
  Providing hands-on support for hardware, software, and connectivity issues
• 
  Troubleshooting and resolving technical issues both remotely and onsite
• 
  Escalating complex incidents appropriately while ensuring resolution follow-through

Infrastructure & User Support

• 
  Supporting end-user devices, systems, and enterprise connectivity
• 
  Managing user accounts, access rights, and permissions in line with security protocols
• 
  Assisting with system reliability, backups, and operational continuity
• 
  Supporting IT standards, policies, and best practices across the organisation

Asset & Vendor Management

• 
  Maintaining accurate records of IT assets, inventory, repairs, and support activities
• 
  Coordinating with vendors for repairs, replacements, and specialist technical support
• 
  Assisting with equipment lifecycle management and operational readiness

Operational & Service Delivery Support

• 
  Supporting fast-paced operational and business environments
• 
  Monitoring backups and performing regular validation testing
• 
  Ensuring a high standard of customer-focused support delivery
• 
  Supporting business continuity and technical reliability initiatives

Travel & Onsite Support

• 
  Travelling to client or business sites where required
• 
  Providing onsite support and technical assistance across multiple locations
• 
  Supporting users directly within operational environments

WHAT WE ARE LOOKING FOR

Key Requirements

• 
  Degree, Diploma, or equivalent qualification in Information Technology or Computer Science
• 
  A+ and N+ certifications advantageous
• 
  Strong technical troubleshooting and support capability
• 
  Experience supporting hardware, software, and connectivity environments
• 
  Strong understanding of customer-focused IT support principles
• 
  Excellent verbal and written communication skills
• 
  Strong time management and organisational capability
• 
  Ability to manage multiple priorities within a fast-paced environment

Advantageous Skills

• 
  Exposure to managed services or enterprise support environments
• 
  Experience working within shift-based or 24/7 support operations
• 
  Understanding of backup management and operational support processes

WHO YOU ARE

• 
  A proactive and adaptable IT support professional
• 
  Customer-focused with strong interpersonal skills
• 
  Analytical and structured in problem-solving approach
• 
  A collaborative team player with strong work ethic
• 
  Passionate about technology and continuous learning
• 
  Comfortable working under pressure in dynamic support environments

WHY THIS ROLE

• 
  Opportunity to work in a fast-paced technology services environment
• 
  Broad exposure to enterprise IT support and infrastructure operations
• 
  Collaborative and high-performance team culture
• 
  Opportunity to develop technical and customer support expertise
• 
  Hands-on role with strong variety and growth potential