Job Description

IT Engineer

MINIMUM:

• Certificate in Information Technology or related fields (NQF 5)
• 5 years experience in a similar role

ADVANTAGEOUS:

• Diploma in Information Technology or related fields (NQF 6)
• CompTIA Certifications like Microsoft Certifications, other industry certifications
• Office 365 experience

KEY PERFORMANCE AREAS AND INDICATORS:

1. Cyber Security: Computer Security, Endpoint Protection, User Education (20%)
   • Deploying and maintaining endpoint security solutions such as anti-virus, anti-malware, and intrusion detection/prevention systems
   • Monitoring computer systems and networks for security breaches, incidents, and vulnerabilities
   • Responding to security incidents, and initiating appropriate measures to contain and mitigate the damage
   • Raising awareness among employees and other stakeholders about security threats, best practices, and policies
   • Delivering cyber security awareness training to the organization using a product like KnowBe4
   • Evaluating the effectiveness of cyber security awareness training, including assessing the knowledge and skills acquired by staff, and identifying areas for improvement
   • Ensuring that all staff members complete cyber security awareness training on a regular basis and that training records are maintained and reported on
   • Communicating the importance of cyber security awareness training to staff members, encouraging participation, and providing feedback on the results of the training
2. Desktops, Laptops, Printers, and Videoconferencing (20%)
   • Installing, testing, and configuring hardware and software, including operating systems, drivers, applications, and utilities, on desktops, laptops, scanners, and printers
   • Troubleshooting technical issues related to desktops, laptops, printers, videoconferencing, and peripherals, and providing timely resolution to minimize downtime
   • Conducting regular maintenance activities such as updates, patches, and backups to ensure optimal performance of desktops, laptops, scanners, and printers
   • Providing end-user support, including user training, documentation, and communication to ensure that users can effectively use desktops, laptops, scanners, and printers
   • Deploying Windows updates to desktops, laptops, and servers in a timely and efficient manner, and ensuring that all devices are up to date with the latest security patches and feature updates
   • Testing Windows updates on a representative sample of devices to ensure compatibility with existing hardware and software configurations
   • Monitoring the status of Windows updates across the organization, identifying any issues or errors, and taking corrective action as necessary
   • Providing regular reports on the status of Windows updates, including compliance levels, success rates, and any issues or concerns
3. Backups & Disaster Recovery (20%)
   • Ensuring that backups are performed according to schedule and monitoring the backup process to identify and resolve any issues or errors
   • Regularly testing backup systems and procedures to ensure that data can be recovered in the event of a disaster or system failure
   • Providing regular reports on backup performance and status, and communicating any issues or concerns to management
   • Maintaining and updating backup systems, hardware, and software to ensure optimal performance
4. System Support: Sage Payroll, Register My Battery, Warehouse Scanning (10%)
   • Provide user support to the responsible areas for Sage
   • Provide technical support to the M&S areas for scanning functionality at The Company warehouses
   • Provide technical support to the M&S areas for Register My Battery
5. Compliance & Cost Control (10%)
   • Promotes the effective and transparent use of financial and other resources
   • Explores opportunities to control and reduce costs
   • Operates within controls and procedures to ensure the integrity of The Company
   • Identifies and reports risks or areas of concern to management within own department and area of responsibility
   • Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful, and irregular expenditure
   • Assists with 5S and ensures housekeeping standards are applied and upheld
   • Implements corrective action and applies root cause analysis rules wherever necessary
   • Ad hoc responsibilities include the required planning, support, and actions relevant to moving/establishing a group site
6. Customer Service (20%)
   • Maintains effective working relationships with customers (both internal and external) towards rendering the highest quality of services
   • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with The Company core values