Job Description

Key purpose:

We are looking to hire professionals, with or without experience, that are passionate about resolving IT related problems, as well as creating an enhanced customer experience for our clients. The candidate must have project management skills as well as time management skills in order to address issues logged by the clients in a professional and timely manner. The candidate must be able to do research and solve problems on a daily basis, as well as have the motivation to continually improve themselves by keeping up-to date with the latest trends and developments within the IT field. The successful candidate will work on a rotational shift schedule as our client operations run 24 hours 7 days a week as well as travel to client's sites as needed.

Duties and responsibilities:

• Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
• Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
• Identification of failures and short-comings in the current processes and escalate with recommendations.
• Addressing the issues logged by the clients in a professional and timely fashion.
• Be responsible for receiving, validating and logging service requests.
• Tracking and updating logged requests.
• Service Desk / Server / Desktop Support
• Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
• Ability to research and solve problems/challenges on a day-to-day basis
• Must be able to adapt to change (Infrastructure and Environment)
• Need to travel to clients site

Qualifications and experience:

• Higher Certificate in IT / Higher Certificate in Information Systems
• Higher National Diploma in Technology
• Bachelors Degree in IT (advantageous)
• A+ and N+ Certification