Job Description

About the role

As our IT Director, you will lead the strategic direction and overall performance of Phāea’s Information Technology department as we embark on an ambitious digital transformation. You will shape our technology roadmap, build and develop a high-performing IT team across our properties, and ensure technology becomes a true driver of growth, guest experience and operational excellence. This is a pivotal leadership role with a clear path to grow into our future Chief Information & Digital Officer (CIDO) position.

About Phāea

PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, PHĀEA comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

At PHĀEA, we apply principles of equal treatment and equal opportunities and are committed to creating a working environment that promotes respect, diversity, and inclusion.

PHĀEA is proud to be Great Place To Work® – Certified™, reflecting our commitment to an inclusive, welcoming and people-centered work environment.

Culture Fit

• Contribute to the curation of extraordinary, guest-centric, luxury and meaningful travel experiences that tell the story of a truer, more timeless Greece.
• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.
• Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job Fit- Responsibilities

• Lead the overall IT strategy and define the strategic direction of our IT infrastructure across all properties.
• Own technology roadmapping, anticipating future business needs and driving innovation and continuous improvement.
• Lead digital transformation initiatives across the organization, identifying opportunities to streamline processes, enhance operational efficiency and improve the employee and guest technology experience.
• Oversee the reliability, scalability and security of IT systems and the performance of on-property IT support.
• Build, mentor and develop the IT team, fostering a collaborative and high-performance culture.
• Oversee information security, data privacy and regulatory compliance, supporting the growth of our cybersecurity capability.
• Ensure data accuracy across IT-supported systems, enabling management to make informed decisions based on trusted and well-structured information.
• Manage the IT budget and CAPEX, and lead vendor partnerships aligned with business objectives.

Requirements

Must-Have

• Proven experience in an IT leadership or management role, including resource and project management.
• A technology generalist able to design and implement solutions across a broad range of technologies.
• Strong knowledge of the technology used in the hospitality industry.
• Demonstrated ability to lead, develop and train IT teams.
• Solution-oriented, analytical and able to work cross-functionally.
• Bachelor’s or Master’s degree in Information Technology, Computer Science or a related field

Nice-to-Have

• Familiarity with emerging hospitality technologies and ISO security frameworks.
• The ambition and potential to grow into a Chief Information & Digital Officer (CIDO) role.
• Certifications in IT governance, project management or cybersecurity.

Benefits

• Comprehensive hospitality and department-specific training
• Qualification-linked compensation package
• Opportunities for career advancement
• Supportive and welcoming work atmosphere
• A wide variety of benefits