Title: IT Digital Application Services Manager, Position No. 03645
State Role Title: Info Technology Manager I
Hiring Range: $135,000 - $155,250
Pay Band: 6
Agency: Department of Motor Vehicles
Location: IT SERVICES
Agency Website: www.dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Motor Vehicles is hiring for an IT Digital Application Services (DAS) Manager for a position within its IT Services Administration at our headquarters location in Richmond, VA.
The IT DAS Manager is a leadership role responsible for directing a team of IT professionals in the complex development, maintenance, and enhancement of software applications. This role covers a broad spectrum of responsibilities, from technology planning and strategic direction to overseeing the full software development lifecycle, ensuring that all stages from user requests and defining business objectives to data modeling, requirements analysis, coding, deployment, and post-implementation review are effectively executed.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Minimum Qualifications
• Experience in
-Enterprise content management (ECM) and workflow concepts (document capture, indexing, retention, search, audit trails, routing)
-OnBase platform capabilities (workflows, forms, document types, queues, security, integrations)
-RPA fundamentals (bot design, orchestration, exception handling, monitoring, ROI identification)
-Microsoft Dynamics and Power Platform (Power Apps, Power Automate, Power BI; integration patterns)
-SDLC practices across Agile and waterfall (requirements, design, development, testing, deployment, support)
-QA/testing strategies (test planning, automated testing concepts, UAT coordination, defect triage)
-IT service management and operational support practices (incident/problem/change; release readiness)
-Security, privacy, accessibility, and compliance considerations for government systems
-Leading multi-disciplinary teams (PM/BA, developers, QA).
-Stakeholder management, facilitation, negotiation, and executive-ready communication
-Process improvement and automation discovery including value-stream mapping, pain-point analysis
-Coach and develop staff while fostering a high-performing, service-oriented team culture
Additional Considerations
•Familiarity with DMV applications, CSS, and an understanding of DMV regulatory compliance.
•In-depth knowledge of VITA security standards (SEC509), ensuring systems meet information security requirements.
•Experience with Oracle, ADABAS, NATURAL, VB, and other technical platforms, along with proficiency in software distribution and remote communications.
•PMP or PMI-ACP, Certified ScrumMaster (CSM) / PSM, or equivalent Agile delivery certification
•Lean Six Sigma (Yellow/Green Belt) for process improvement (preferred)
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 804-367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
