Job Description

4 DAYS IN THE OFFICE, 1 DAY WORK FROM HOME.

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans, and all other qualified applicants.

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne and Kuala Lumpur.

The role:

This role is the sole position based in Kuala Lumpur, providing autonomous on-site and remote support to end users across the APAC region. As the wider IT team is UK-based and supports a different time zone, the role requires the ability to work independently, manage priorities effectively, and resolve issues without day-to-day local supervision.

We are looking for an Information Technology Support Engineer. This is a varied high energy and demanding role so an ability to grow and learn is a must, main duties will include supporting end users with IT requests via ticketing system, deploying IT equipment.

To support our constantly growing business, you will get the opportunity to work with Cloud technologies, and work in an environment which encourages and promotes personal development.

Install, maintain, and troubleshoot both hardware and software resulting in a high level of end user satisfaction. Utilize knowledge of equipment and systems to effectively manage and prioritise workload.

Responsibilities:

• Install, maintain, and troubleshoot hardware and software issues on desktops, laptops and other end user devices.
• Maintain accurate documentation of IT assets, processes and troubleshooting steps.
• Prioritise and maintain the status of all assigned jobs/tasks in Jira adhering to organisational standards (SLAs / KPIs etc).
• Deliverstrong interpersonal and customer service skills, with the ability to communicate effectively in person and build relationships with office-based end users.
• Manage access permissions, ensuring employees and new hires have appropriate software access levels.
• Manage and maintain Office 365 accounts ensuring seamless functionality.
• Ensure alignment with compliance, regulatory and audit requirements.
• Manage the packaging and shipping of IT equipment.
• Maintain a secure and safe work environment.
• Adhere to confidentiality agreements.
• Occasional travel may be required.

Requirements

• IT certification.
• Over 5 years of relevant IT support experience or an equivalent combination of education.
• Strong command of spoken and written English, with the ability to communicate effectively with end users and remote teams.
• Proven ability to work autonomously and self-manage as the sole IT support resource for the APAC region, with minimal day-to-day supervision.
• Comfortable working in a predominantly office-based environment (4 days per week onsite), providing face-to-face support and user engagement.
• Strong coordination, organisation, and prioritisation skills, with the ability to manage multiple support requests independently.
• Experience providing desktop support with strong diagnostic and troubleshooting skills, acting as the primary point of contact for local end users while coordinating with remote IT teams.
• Must have experience with ADD, user administration, including user access and group management.
• Advanced troubleshooting skills across Windows OS, macOS, and Microsoft 365 applications.
• Maintenance and replacement of laptop hardware components, and physically capable of lifting and relocating IT equipment when required.
• Good understanding of IT compliance, security policies, and corporate governance requirements.

Benefits

• Headspace subscription.
• Birthday off in addition to annual leave.
• Access to Absorb Learning.
• Improved family-friendly policies.
• Work your way.
• Choose your tech.
• 2 duvet days a year.
• 1 volunteer day a year.
• 4-week sabbatical after 4 years at Proxymity.
• Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year.
• Companywide parties twice a year.
• A company wins programme.
• Companywide panels on variety of subjects like diversity and inclusion, wellbeing etc.
• Complementary snacks and drinks in the office.