Job Duties

• Under general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners.
• Troubleshoot complex desktop software and hardware problems.
• Provide desk-side and remote support in the use of systems in a LAN/WAN environment.
• Follow-up with customers to assure satisfactory incident closure; updates and closes call records for work performed.
• Assists in supervising others.
• Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature.
• Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability, or operations.
• Consequences of error are easily measured and can be confined.
• Skills are typically acquired through completion of an undergraduate degree in an MIS field.
• Desired technical skills acquired through A+ certification, NET+ certification, MCSE certification or equivalent work experience and 4 years of experience in IT desktop support which includes experience in basic networking administration.

Qualifications

• Managing ServiceNow ticket queues and escalating complex issues.
• Managing SOC incidents
• Global IT initiatives – supporting global IT projects, pilot programs, and testing activities related to new processes and software implementations
• Traveling to facilities across Caspian Area to provide hands-on support for user and infrastructure issues.
• Resolving desktop support challenges, including hardware, software, and connectivity troubleshooting.
• Performing onsite tasks such as audits, asset tagging, and complex system deployments.
• Racking, configuring, and maintaining IT infrastructure like servers, storage, and networking devices.
• Conducting firmware updates, asset disposal preparations, and ensuring adherence to safety standards.
• Act as smart hands for 3rd level teams.