Job Description

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide. This role serves as a key member of the Desktop Support team for our technology customer.

Installation/Set Up Technician contributes to a work team environment and demonstrates excellent customer positive experiences in the field:

Ensure a safe working environment

Abide by Customer guidelines when on premises

Abide by Milestone guidelines set by Facility - Set up, and collect equipment

Support Mountain View, Palo Alto, San Jose Bay Area Locations

Shift, 5:30 am - 1:30 pm

Responsibilities

• Scan any assets in/out of facility with no exceptions
• Communicate any issues that may prevent the setup or collection of equipment from occurring
• Responsible for immediately reporting to management any issues, concerns or process breakdowns.
• Float within all zones to ensure day to day activities are not being delayed for any unscheduled time off, volume spikes or urgent requests
• Ensure vehicles are cleaned at the end of day of all trash, recyclables, and equipment
• With the help of supervisor, ensure all queues are being actively monitored and resolved within SLA
• With the help of supervisor, ensure any and all bumped or escalated tickets are handled as required
• Drive 14" Box Truck from/to Warehouse which will contain equipment being delivered or collected from Customer locations
• Includes regular travel to offices near San Jose

Qualifications

• Apply a range of experience and skills to meet established productivity and SLA standards.
• Support management's decisions to install teamwork and quality standards
• Excellent computer skills
• Strong Communication Skills both verbal and written
• Physical demands- while performing the duties of this job, the employee is occasionally required to stand, walk, sit, lift
• Duties of the job are performed in both an office environment and a warehouse
• Ability to drive a 14" Box Truck

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