The Senior Data Analyst drives advanced analytics and strategic insights to support the transformation of the CCO process. This role focuses on identifying root causes, enabling data-driven decisions, and measuring the impact of process improvements while guiding reporting strategy and analytics capability across the team.

Responsibilities:  

KRA 1: Provide Reporting and Strategic Contribution

Focus: Strategic insights and decision support

• Define reporting strategy and key metrics

• Translate data into actionable insights and recommendations

• Identify trends, risks, and opportunities proactively

• Support leadership decisions with data-backed narratives

KRA 2 : Deliver Excellent Data Governance and Quality Management

Focus: Data structure and governance leadership

• Define data standards and governance framework

• Ensure consistency across all reporting layers

• Improve data models and architecture

• Identify systemic data issues and propose solutions

KRA 3 : Contribute to Process Innovation and Continuous Improvement

Focus Drive and shape improvements

• Identify root causes and systemic inefficiencies

• Partner with Process Manager to design solutions

• Build business cases (FTE savings, efficiency gains)

• Validate and quantify transformation impact

KRA 4: Strengthen Stakeholder Management and Provide Escalation Support

Focus: Proactive engagement and influence

• Partner with stakeholders to identify needs and opportunities

• Present insights and recommendations confidently

• Support high-level escalations with analysis and context

• Influence decision-making through data

KRA 5 : Increase Engagement by Contributing to Self and Team Development and Effectiveness

Focus: Team capability building and leadershipMentor and guide junior analysts

• Establish best practices in analytics and reporting

• Drive continuous improvement in team capability

• Promote data-driven culture

Education: 

​​​Bachelor’s Degree in Information Technology, Engineering, Statistics, Mathematics or any related field. 

Requirements:  

• Proven experience with reporting, dashboards and visualization tools, preferably Power BI and Tableau. (Data modeling, DAX, Dashboard optimization)

• Knowledge of SQL (data extraction, transformation)

• Highly proficient in Microsoft Excel (automation, complex analysis) and other Microsoft Office applications.

• Knowledge in RPA / process automation tools is a plus

• Experience in process analysis and performance optimization

• Proven experience in supporting or driving process improvements

• Working with cross-functional stakeholders

• Handling large and complex datasets

• Proven proficiency in ERP platforms (Oracle and/or SAP).

• Strong critical thinking and problem-solving skills.

• Ability to identify trends and basic insights

• Ability to perform root cause analysis, connect data to business impact.

• Strong communication skills (verbal, written, and presentation), with capability to explain data insights clearly to stakeholders and leadership.

• ​Highly organized, detail-oriented, able to deliver results under pressure and manage multiple deadlines. 

• ​Lean Six Sigma certification is a plus

Years of Experience:  

5-7 years