Babcock International Group

IT Customer Support Specialist

Babcock International Group  •  Nottingham, GB (Onsite)  •  5 hours ago
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Job Description

Job Title: IT Customer Support Specialist

Location: Sleaford, Lincolnshire

Compensation: Competitive + Benefits

Role Type: Full time / Permanent

Role ID: SF76980

Help keep military flying training connected, supported and mission-ready

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as an IT Customer Support Specialist at RAF Cranwell, near Sleaford, Lincolnshire.

The role

As an IT Customer Support Specialist, you'll be at the heart of delivering critical IT services that support the UK Military Flying Training System. Acting as a key link between Ascent, Babcock Aerospace and Babcock's internal IT providers, you'll help ensure that trainees, instructors and support staff have the technology and systems they need to succeed.

Day-to-day you'll be required to:

  • Providing second-line IT support and acting as an escalation point for local IT operational issues.
  • Supporting military trainees, instructors and customer stakeholders to deliver a positive user experience.
  • Managing and maintaining IT hardware, telecommunications and audio-visual equipment across the training environment.
  • Delivering IT inductions and preparing equipment for new starters joining the programme.
  • Configuring and deploying IT equipment to support training facilities, classrooms and operational requirements.

The role is based onsite at RAF Cranwell, and the set working times are 37.5 hours per week, Monday to Friday.

Essential experience of the IT Customer Support Specialist:

  • Experience providing second-line IT support.
  • Experience supporting users within a Microsoft Windows environment.
  • Strong customer service and communication skills, both written and verbal.
  • Ability to build effective relationships with internal and external stakeholders.
  • Commercial awareness and an understanding of customer-focused service delivery.

Qualifications for the IT Customer Support Specialist:

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. However, a full UK driving licence is required for this role.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

  • Generous holiday allowance
  • Matched contribution pension scheme, with life assurance
  • Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave
  • Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
  • ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We’re Babcock — a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 10/11/2026

Babcock International Group

About Babcock International Group

Babcock is a FTSE 100 defence company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets.

Our Purpose, to create a safe and secure world, together, defines our strategy. We support and enhance our customers’ defence and security capabilities and critical assets through a range of product and service solutions. We meet our customers’ requirements of value for money, increased availability, modernisation and flexibility.

These projects take all different kinds of professionals, from chartered engineers and project managers, to naval architects, data analysts and everything in between. To bring through the next generation of engineering and business experts, we offer apprenticeships and roles for students, graduates and fully-qualified professionals.

There’s never been a better time to join us. Whether you’re looking for a new business management project or engineering role, join Babcock and grow with us.

Babcock is a Disability Confident, Committed Employer

Industry
Aviation & Aerospace
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
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