Job Description

The NRLA: Who we are

The UK's largest membership organisation for private residential landlords, the National Residential Landlords Association (NRLA) supports and represents more than 100,000 members across England and Wales.

Created by landlords, for landlords, it offers investors everything they need to run a successful and compliant lettings business, whether they are full-time property professionals running large portfolios or accidental landlords with a single let.

The NRLA is a trusted ally, on hand to guide members through the complex regulatory environment, with all the essential documents and guidance needed to run a successful and fully compliant business.

A truly member-first organisation, innovation is at the heart of what we do and have invested in and developed new proptech solutions for members, including the acquisition of property safety certification firm Safe2 and the development of the property management system Portfolio.

A dynamic and fast-paced organisation, the NRLA is a great place to work, and it is not just us saying that; we have Investors in People Gold status to prove it. The association was also named one of the best companies to work for in the UK in a list compiled by The Sunday Times.

Our enthusiastic and ambitious staff work out of offices in Central Manchester and Central London, with hybrid working options available. Colleagues typically work from home four days a week, with one day in the office.

We are looking for colleagues who are professional, adaptable, and innovative. In return, we offer an inclusive and creative working environment with attractive options for training and career development, and a competitive salary and benefits package.

Please note the closing date for this role is 12 pm on Wednesday 20th May. However, we reserve the right to close it early if we have a sufficient number of applications.

The NRLA package:

25 days annual leave increasing to 26 days with three years’ service, 27 days with five years’ service and 28 days with seven years’ service

Additional annual day off for your birthday

Salary exchange Pension scheme

Life assurance

Cash plan health and wellbeing benefit including Employee Assistance Programme and counselling service

Sick pay

Cycle purchase loans, season tickets loans and interest free staff loans

Complimentary NRLA membership

Non contractual annual performance-related bonus scheme

Enhanced maternity and paternity pay

Main Purpose And Scope Of Job:

To provide day-to-day IT operational support across the organisation, ensuring smooth running of IT services, effective supplier coordination, and excellent end-user support. This role acts as the first point of contact for IT queries and works closely with our managed service provider to deliver a responsive and secure IT environment.

Duties and Key Responsibilities

Supplier and Contract Coordination:

• Serve as the primary liaison with Planet IT, monitoring service
  levels and escalating issues as appropriate
• Process IT equipment orders through Amazon Business and approved suppliers
• Maintain accurate records of IT assets, warranties, and support
  contracts
• Assist with supplier reviews and contribute to contract renewal discussions

SaaS and License Management:

• Maintain the organisation's software licence inventory and ensure compliance
• Process licence allocation requests for new starters and role
  changes
• Monitor subscription renewals and flag upcoming expiries
• Support cost optimisation by identifying unused or underutilised licences

Service Desk and User Support:

• Triage and respond to first-line IT support tickets, escalating to
  Planet IT where necessary
• Set up user accounts, permissions, and equipment for new starters
• Assist with basic troubleshooting of hardware, software, and
  connectivity issues
• Maintain IT documentation, FAQs, and self-help resources

Security Operations Support:

• Monitor and respond to security alerts from Microsoft Defender and other security tools
• Escalate potential security incidents following established
  procedures
• Assist with user access reviews and offboarding processes
• Support compliance activities including maintaining audit evidence
• Responsible for ensuring the correct security permissions and group settings in Microsoft 365, including SharePoint governance.

Training and User Enablement:

• Deliver basic IT induction training to new staff
• Create and maintain user guides for common systems and processes
• Provide informal coaching to staff on Microsoft 365 tools and IT
  best practices
• Gather user feedback to identify training needs and service improvements

Person Specification

Qualifications:

GCSE Maths and English (Grade C/4 or above) or equivalent. IT-related qualification such as CompTIA A+, Microsoft Fundamentals certification, BTEC in IT, or relevant degree/apprenticeship.

Skills & Abilities:

• Clear written and verbal communication skills, with the ability to
  explain technical concepts to non-technical users
• Strong organisational skills with attention to detail
• Ability to prioritise workload and manage multiple tasks
• Confident using Microsoft 365 applications (Outlook, Teams,
  SharePoint, Excel)
• Basic understanding of IT service management principles

Experience:

Essential:

• Some practical IT experience (work placement, apprenticeship,
  personal projects, or previous employment)
• Experience providing customer service or user support

Desirable:

• Experience working in a corporate IT environment
• Familiarity with IT ticketing systems
• Experience with Microsoft 365 administration

Knowledge:

• Understanding of common IT hardware (laptops, printers, mobile
  devices)
• Basic awareness of cyber security principles and threats
• Familiarity with cloud-based services and SaaS applications
• Awareness of data protection principles (GDPR)

Personal Attributes and other requirements:

• Proactive and willing to learn, with a genuine interest in IT
• Patient and approachable when supporting users of varying
  technical abilities
• Reliable and trustworthy, recognising the sensitivity of IT access
  and security
• Good team player who can also work independently
• Willingness to undertake further training and professional development