Provide end-to-end IT support (Level 1–3), handling tickets efficiently and escalating where necessary.

Deliver urgent, high-quality support to executive leadership, ensuring minimal downtime.

Manage and maintain Microsoft-based environments, including:

• 
  Azure

• 
  Microsoft 365 Suite

• 
  Dynamics

Support and administer additional platforms such as
Darktrace
,
Mercury
, and
HALO
(training provided with HALO if required).

Monitor, analyze, and respond to
security logs
and potential breaches, ensuring systems are secure and compliant.

Provide
infrastructure and application support
across the global business.

Assist with and deliver
project-based tasks
, working with stakeholders to improve IT operations.

Act as the
first point of contact for all IT issues
, taking ownership of the function alongside the IT leader.

Build strong communication channels across the business, providing support to users at all levels, from consultants to executives.

Minimum
5 years’ experience
in IT support roles, ideally within a fast-paced, global, or high-pressure environment.

Proven experience in
Level 1, 2, and 3 support
.

Strong working knowledge of
Microsoft environments
(Azure, Dynamics, 365).

Exposure to or willingness to learn
Darktrace, Mercury, and HALO
.

Demonstrated experience in:

• 
  Infrastructure support

• 
  Application support

• 
  Risk and security management
  (e.g., monitoring security logs, managing breaches).

• 
  Project-based IT delivery

Excellent communication skills with the ability to engage and support users at all levels, including senior executives.

Confident working as a
sole IT support technician
, taking ownership and accountability.

Ability to work
remotely
and independently, while aligning with UK business hours.

Competitive salary package up to
R50,000 per month
.

Opportunity to work with a
global, fast-moving business
.

Exposure to cutting-edge IT systems and technologies.

A supportive environment where you will collaborate directly with IT leadership.

Flexibility of
remote working
while contributing to an international business.