Job Description

I.T. Computer Operator

Altera Digital Health Managed Services – Springhill Medical Center

Altera managed services IT Team located at Springhill Medical Center in Mobile, Alabama is seeking entry-level candidate with IT experience. You will join a highly motivated IT team responsible for daily operations, maintenance and implementations of new systems. This includes systems such as the clinical EHR, financial management, supply chain management, payroll/human resource, interface engines and more. The position provides a range of technical and functional software services. This is an exciting opportunity to work for one of the largest healthcare information technology companies. Altera Digital health provides managed services to Springhill Medical Center’s facilities and is located on the hospital’s main site in Mobile, AL.

An IT Computer Operator is responsible for monitoring and controlling computer systems, ensuring that hardware and software operate efficiently and securely. They support daily IT operations, perform routine maintenance, handle system alerts, and assist in troubleshooting issues to minimize downtime.

Key Responsibilities

• Monitor computer systems, servers, and networks to ensure smooth operation
• Execute scheduled tasks such as backups, batch jobs, and system updates
• Respond to system alerts, errors, and outages in a timely manner
• Maintain logs of system performance, errors, and activities
• Perform routine hardware and software maintenance
• Assist in troubleshooting technical issues and escalate when necessary
• Assist in resolving support calls escalated by the Service Desk
• Ensure data integrity and system security protocols are followed
• Install and configure basic software and hardware components
• Support IT teams with system upgrades and migrations
• Follow standard operating procedures (SOPs) and compliance guidelines
• Service Now ticket compliancy

Required Skills & Qualifications

• Basic knowledge of computer systems, operating systems
• Familiarity with networking concepts and IT infrastructure
• Strong problem-solving and troubleshooting skills
• Ability to follow procedures and work independently or with a team
• Attention to detail and strong organizational skills
• Good communication skills for reporting issues

Education & Experience

• High school diploma or equivalent (required)
• Associate or bachelor’s degree in Information Technology or related field (preferred)
• 0–2 years of experience in IT operations or support

Work Environment

• On-site IT department operations centers
• Standard work week, with the possibility of after-hours, on-call support, and holiday work as required.
• Primarily works in a standard office environment.
• Will require one week on call rotation every 4-5 weeks
• Role may involve prolonged computer use and monitoring screens
• On-call and after-hours work may be required during peak times, such as the end of the month, quarter, year or during applications upgrade.

The IT Computer Operator is responsible for supporting business processes and developing/maintaining technical systems.

Must be authorized to work in the US

Location On Site - Mobile, AL

Duration Full-Time

Salary Range: $38,000 - $45,011

The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education.