Job Description

As a IT Business
Analyst, you will play a crucial role in enhancing communication and
collaboration across the organization. The ideal candidate will possess a
strong understanding of collaboration tools, excellent problem-solving skills,
and the ability to work in a hybrid environment.

Responsibilities:

Collaboration
Platform Management:

• Administer, configure, and
  optimize collaboration tools such as Microsoft Teams, conference room
  technologies, and other relevant platforms.
• Ensure the smooth operation
  of collaboration tools, troubleshooting issues, and providing technical
  support to end-users.

User Training and
Support:

• Develop and deliver training
  programs to enhance end-user proficiency with collaboration tools.
• Provide ongoing support to
  users, addressing queries and issues related to collaboration platforms.

Integration and
Customization:

• Collaborate with IT teams to
  integrate collaboration tools with other business systems.
• Customize collaboration
  platforms to align with the organization's specific needs and workflows.

Security and
Compliance:

• Implement and enforce
  security policies related to collaboration tools.
• Stay informed about industry
  best practices and ensure compliance with relevant data protection
  regulations.

Collaboration
Analytics:

• Monitor and analyze usage
  patterns of collaboration tools.
• Generate reports and insights
  to optimize the utilization of collaboration platforms.

Continuous
Improvement:

• Stay current with emerging
  trends and technologies in collaboration tools.
• Identify opportunities for
  improvement and implement enhancements to increase overall efficiency.

Qualification:

• Associate degree in Computer
  Science or related field is required with a bachelors preferred.
• Certifications in
  collaboration platforms (e.g., Microsoft Teams certification).
• Proven experience in managing
  and optimizing collaboration tools.
• Strong knowledge of platforms
  such as Microsoft Teams, M365 conference rooms, and others.
• Excellent communication and
  interpersonal skills.
• Minimum 2 years of experience
  in related field.
• Ability to work independently
  and collaboratively in a hybrid and remote work environment.
• Problem-solving mindset and
  the ability to troubleshoot technical issues effectively.
• Prior experience with
  ServiceNow is a plus.

Work Environment:

• Hybrid, working conditions
  are normal for an office environment.
• Some work may be performed in
  a manufacturing or warehouse environment.
• Participation in after-hours
  on-call duties and/or on-call rotation.
• Up to 25% travel may be
  required for strategic planning and support activities.