Job Description

Who We Are

Thermo Systems is a global, full-service control systems integration partner, delivering world-class automation solutions in the District Energy, Life Sciences, and Mission Critical markets. Our diverse leadership and dedicated engineering team are committed to excellence and consistent growth. Our unique company culture, known as "The Thermo Way," strengthens our team by fostering an environment where all members perform their best.

Our commitment to being unified, dynamic, and delivering excellence is evident in how we build trusting relationships through connection and camaraderie, ability to adapt, and focus on integrity and success. These values guide our daily operations and interactions, setting the standard for our team's behavior. As we continue to grow and evolve, "The Thermo Way" supports our goals of becoming a world-class organization, ensuring employee success, customer success, and financial strength.

This position will provide basic company-wide IT support.

Duties and Responsibilities:

Technical Responsibilities:

• Provide basic support related to hardware, software, mobile/desk phone, printers, and conference room equipment
• Gain exposure to IT ticketing system
• Maintain hardware and software inventory
• Coordinate the repair or replacement of serviceable hardware
• Image and configure new laptops
• Gain hands-on experience with networking by assisting team members on-site
• Assist with developing company databases
• Gain experience with working inside server rooms to install networking and server equipment
• Work alongside team members to prevent, detect, and remediate cyber threats

Quality Control Responsibilities:

• Practice procedures outlined in the company’s Quality Management System (QMS) on a daily basis.
• Demonstrate the ability to proof-read self-generated documentation.

Design Responsibilities:

• Gain experience to perform basic network design with guidance from others.
• Gain basic understanding of electrical and mechanical system design.
• Develop basic understanding of Information Technology (IT) systems, network infrastructures, and computer system design, as it relates to control system integration.

Customer and Project Management Responsibilities:

• Communicate in an effective, positive, and proactive manner with customers.
• Complete assigned tasks accurately, on schedule, and under budget.
• Understand the scope of work assigned to you, identify when issues arise that are beyond that scope, and communicate those issues to the assigned project lead.

Mentoring and Training Responsibilities:

• Actively seek knowledge from senior staff members.
• Maintain open and direct communication with senior staff members.
• Independent study, outside of work, to become familiar with the technologies being used.
• Be a self-starter, and spend the extra time and energy required to develop the skill set necessary to advance career.
• Maintain professional relations with co-workers, offer assistance to co-workers, when possible, ask for help and guidance from co-workers when necessary, and always treat co-workers with respect.

Work Authorization/Other Requirements:

• Proof of eligibility to work in the country where the position is located is required.
• Maintain a valid drivers license.
• Fit for Duty at all times

Culture:

Model Thermo Systems core values of employee success, customer success and financial strength by:

• Seeking new and additional business through project change orders, additional services to existing customers, and referrals for new customers/projects. Drive financial success.
• Be a good teammate, support your colleagues, promote a positive atmosphere for those around you. Drive employee success.
• Go the extra mile for your customer, take ownership of their needs, over communicate. Drive customer success.
• Foster an environment of integrity, trust, collaboration, professionalism, serving one another, leading by example, and assuming good intent each and every day.

What You'll Get:

• Casual Dress: Every day is "Casual Friday"; we want you to be comfortable when you come to work.
• Training: We offer in-house and factory technical training to keep our staff sharp.
• Sick Time: We believe work-life balance is essential. Ensuring our employees have time to truly relax and recharge is important to us.
• Culture & Extras: We provide free lunches, regular team bonding & fun office events, and plenty of company swag.

Visit us at www.thermosystems.com to learn more!

Thermo Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.