Vantage Point Recruiting

IT Client Tech Specialist

Vantage Point Recruiting  •  Augusta, ME (Onsite)  •  22 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The Client Tech Specialist will support the Maine Judicial Branch's implemention of its new case management system to approximately 80% of court locations throughout the state of Maine. The ideal candidates will be providing comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

TRAVEL REQUIRED STATEWIDE. HOME BASE OF AUGUSTA AREA (MAINE). Mileage will be reimbursed.

What you'll be doing:

  • Provide accurate and complete answers to general use and environment questions in a timely manner
  • Serve as the point of contact for technology support and services
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  • Provide desktop computer support
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Ensure effective and reliable backups are being performed.
  • Proactively address customer needs.
  • Communicate accurate and useful status updates.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions
  • Ability to work in a team environment.
  • Strong communication skills; both written and spoken
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions

What our client is looking for:

  • Excellent Trouble Shooting with end users
  • Excellent Customer Service Skills
  • Profiency with Microsoft Products
Vantage Point Recruiting

About Vantage Point Recruiting

Providing engineering, IT and management executive recruitment services on a contract or direct hire basis. We service Maine, Vermont, New Hampshire and Massachusetts offering over 4 decades in technology and executive recruiting expertise, delivering the best suitable talent for our corporate clients. Excellence in talent acquisition services by leveraging networks + affiliates, proven sourcing methodologies, applying effective collaborative search strategies through retained, contingent, on contract hire services. Finding highly qualified passive candidates, developing recruiting tools and branding strategies for hiring high impact employees that drive peak team performance and business success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Westbrook, Maine
Year Founded
2007
Social Media