Posting number: 56057
Department: Corrections
Division: Administration & Support
Job classification: IT Client Support Specialist 3
Posting type: Open & Promotional
Categories: Corrections, IT and Computers, Software
The Department of Corrections, Division of Administration & Support, is recruiting for an IT Client Support Specialist 3 position in Anchorage, Alaska.
Provide advanced technical support for the Alaska Offender Services Network (AKOSN) and Department of Corrections business systems, ensuring critical technology services remain operational.
Deploy, configure, troubleshoot, and maintain desktops, laptops, software, user accounts, printers, and other IT resources across DOC facilities.
Support and administer network, server, and security infrastructure, including monitoring systems, managing updates, maintaining access controls, and protecting network resources.
Collaborate with DOC divisions, institutional staff, education coordinators, vendors, and management to implement technology solutions and resolve complex technical issues.
Travel to correctional facilities as needed to provide onsite support, training, documentation, and technical guidance for specialized systems and applications.
The Alaska Department of Corrections ensures public safety through secure confinement, reformative programming, and structured community reintegration. Staff uphold a professional, safe, and respectful environment while honoring the rights and dignity of crime victims. Offenders are treated humanely and are expected to actively work toward personal reform each day.
Joining our team offers the opportunity to contribute directly to public safety through impactful, mission-driven work. You will collaborate with skilled professionals in a supportive, respectful, and service-oriented environment. The department provides meaningful career growth through complex technical responsibilities, mentorship opportunities, and continuous skill development. Your work will help strengthen critical systems that support both staff and offender reform efforts. Together, we advance a safer and more resilient Alaska.
You can expect a professional work environment that includes office-based duties as well as periodic work within correctional institutions and probation and parole offices. Depending on operational needs and performance, telework opportunities may be available in the future.
We are interested in candidates who possess some or all of the following position specific competencies:
Competency Based Minimum Qualifications Instructions
This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Any combination of education and/or experience that provides the applicant with competencies in
Equivalent to those typically gained by:
Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations.
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
A cover letter is not required. Please upload a copy if your Workplace Alaska job application does not provide enough detail or to use personal experience to meet minimum qualifications.
If selected for an interview, the applicant must provide the following:
Semi frequent travel around the State of Alaska Department of Corrections
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:
Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.
All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check.
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer.
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
IT Security Specialist
james.dabbs-ashworth@alaska.gov
The State of Alaska is a public sector employer taking care of a variety of needs across the great state. As an employer the State of Alaska opens up opportunities for employees to live and work in a place unlike any other.
