Posting number: 55955
Department: Labor & Workforce Development
Division: ASD-Technology Services
Job classification: IT Client Support Specialist 3
Posting type: Open
Categories: Administration, IT and Computers, Customer Service, Electronics, Office and Administrative Support, Software
ATTENTION ALASKA RESIDENTS!
The Department of Labor and Workforce Development, Division of Administrative Services, is recruiting for an
IT Client Support Specialist 3 located in Juneau!
No Cover Letter Required!
This position is in the General Government Unit (GGU) at a Range 18.
Join our elite team as one of four technical support specialists reporting to the Department of Labor and Workforce Development's Administrative Services Division. You'll be at the forefront of providing operational support for DOL's extensive servers, infrastructure, networks, PCs, and hardware, spanning 19 offices and diverse security zones. Dive into exciting challenges, delivering top-tier end-user support through the DOL IT Helpdesk queue and MESD ticketing system, managing IT equipment, and resolving a variety of hardware, software, and network issues while supporting a wide range of in-house and third-party applications.
The Department of Labor and Workforce Development is a dynamic department with diverse divisions. The Administrative Services Division contributes to the department's mission by providing efficient and effective administrative services in support of the department's programs. The IT Client Support Specialist 3 will provide technical support to most divisions within the department.
This is an exciting position with varied responsibilities, including incident response, problem solving and system administration. The incumbent must demonstrate the ability to solve technical problems quickly, provide exceptional customer service, thoroughly document user issues and resolutions in the ticket management system and provide remote support statewide on custom DOL applications. If you enjoy a challenge and working in a collaborative environment where brainstorming is a daily exercise, this is the perfect position for you.
We offer a dynamic team comprised of highly motivated, dedicated, forward-thinking individuals who strive to provide exceptional customer service and technical support to DOLWD staff. This position is located in Juneau at the Department of Labor and Workforce Development building at 1111 W. 8th Street, Juneau, AK 99811. The building offers free parking and easy access to restaurants, retail shops, and the Juneau Seawalk.
This position requires some travel within the State. The position will require Criminal Justice Information Services (CJIS) compliance in the future
We are interested in candidates who possess some or all of the following position specific competencies:
To view the general description and example of duties for the position, please go to the following link:
https://www.governmentjobs.com/careers/Alaska/classspecs
This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Any combination of education and/or experience that provides the applicant with competencies in:
Equivalent to those typically gained by:
Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations.
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
For your application to be evaluated you must answer the Supplemental Questions.
The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant’s level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are: Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency level for each competency listed in the supplemental questions.
Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.
The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov
For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska
IT Client Support Specialist 4
Phone: 907-269-3735
jeremy.steele@alaska.gov
The State of Alaska is a public sector employer taking care of a variety of needs across the great state. As an employer the State of Alaska opens up opportunities for employees to live and work in a place unlike any other.
