Job Description

Hybrid, On-site and Telework (Must live in Austin TX area)

I. DESCRIPTION OF SERVICES

The Technical Writer for IT Certification Program is intended to develop curricula, course outlines, instructional methods, training aids, manuals, and other instructional materials and products that would integrate DIR data and prerequisite skills tied to CTCM & CTCD certifications.

Analyze training content for accessibility; and recommend changes to make content accessible and remediate accessibility issues. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, with a wide degree of latitude with given information on current IT Procurement.

Consults with staff on the development of materials by gathering accurate information and translating technical content, including descriptions of concepts, process, and systems, into clear, user-friendly language.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Experience designing, developing and implementing training curricula. Develop training programs, including instructor led courses, job‐aids, videos, etc.

5

Required

Skill in writing technical and business documents, and in the use of a computer and applicable software.

5

Required

Experience in technical writing, journalism, or communications work. Graduation from an accredited four-year college or university with major coursework in business administration, English, education, or a related field is generally preferred. Experience

4

Preferred

Knowledge of the techniques and methods of planning, organizing, and writing various types of materials

4

Preferred

Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products.

Note Expected Start Date 04/13/2026 and Expected End Date 08/31/2026 This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

This position is Hybrid, On-site and Telework – Austin, TX 78701 Program will only allow candidates who are LOCAL TO THE AUSTIN AREA (Within 50-mile radius).

Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed. The worker may be required to work outside the normal business hours on weekends, evenings and holidays, as requested.