Job Description

Do you want to be part of an IT department responsible for global and local IT infrastructure projects and support. We have an exciting new job opportunity in United Kingdom and are looking to hire an IT Business Technology Partner to our Manufacturing site in Milton Keynes

The IT Business Technology Partner is responsible for supporting the operation, planning and execution of the strategies related to IT infrastructure. They assure compliance with the applicable global and country regulatory requirements as well as global policies and standards pertaining to IT infrastructure. Through effective communications with local and global stakeholders, a translation of business needs will be conveyed to allow for a right-sized infrastructure.

The IT infrastructure comprises laptop/desktop, networks, security, servers and telephony throughout all business divisions within the market and on the site. Close cooperation with IT colleagues, as well as the business, will be required to deliver IT infrastructure capable to support the business needs. They will have full responsibility for IT infrastructure from demand, planning all the way through realization and service management of the infrastructure programs.

Main responsibilities

• Supporting global projects related to implementing and updating IT infrastructure at the Milton Keynes manufacturing site and across the Animal Health facilities within the United Kingdom
• Deliver support for complex issues related to the IT infrastructure at these sites
• Support and manage local projects related to IT infrastructure
• Cooperate with global and local support teams to ensure SLAs are met
• Improve customer experience
• Ensure the lifecycle of IT equipment is up to date
• Deliver standby support on rotation base
• Participating in global teams focused on global or regional IT improvements
• Champion the One IT Operating Model and applies the Model in daily work

Your Profile:

Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience

• Minimum 3 years of relevant experience
• Proven experience in working within an IT service framework (ITIL), throughout the service lifecycle.
• Proven experience in working in an IT-Infrastructure role
• Relevant Microsoft and Cisco certifications

Required Skills:

Business Support Services, Business Support Services, Business Translations, Cloud Computing, Computer Engineering, Computer Science, Configuration Management (CM), Customer-Focused, Demand Management, Detail-Oriented, DevOps, Firewall Management, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology Operations, Information Technology Project Management, Infrastructure Upgrades, International Project Management, IP Telephony, ITIL Management, ITIL Service Delivery, IT Infrastructure Management, IT Project Lifecycle, Meeting Facilitation, Network Security {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

No

Job Posting End Date:

10/4/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.