Job Description

About the
Business

Engage Marine
is an Australian port operations provider delivering specialised marine
services to a variety of industries. Headquartered in Perth, Western Australia,
Engage Marine also has operational bases throughout Australia including
Dampier, Cape Lambert, Carnarvon, Wyndham, Whyalla, Abbot Point, Port Latta
Sydney, and Geelong.

About the
Opportunity

We are seeking
a proactive and technically minded IT & Business Systems Support Officer to
join our growing team in Perth.

Working closely
with our Innovation & Technology Coordinator, you will play a key role in
supporting and improving the systems that underpin our business operations.
This is a hands-on position that combines IT support, business systems
administration, reporting, data analysis, and continuous improvement
initiatives.

You'll work
across a range of technologies including Microsoft 365, Microsoft Dynamics
365 Business Central, Power BI, Power Query, and SQL, helping users get the
most from our systems while contributing to projects that enhance efficiency
and business performance.

This role is
ideal for someone who enjoys solving problems, working with data, supporting
end users, and identifying opportunities to improve processes through
technology.

Key
Responsibilities

IT & Business Systems
Support

• Provide day-to-day support for business
  systems, software, hardware, and Microsoft 365 applications across the
  organisation.
• Troubleshoot technical and system-related
  issues, escalating to external vendors where required.
• Support user account management, system
  access, permissions, and system documentation.
• Assist with the implementation, testing,
  maintenance, and enhancement of business systems, including Microsoft
  Dynamics 365 Business Central.

Reporting & Data
Management

• Develop, maintain, and enhance reports
  and dashboards using Power BI.
• Support data extraction, transformation,
  analysis, and reporting activities using Power Query and SQL.
• Assist stakeholders with reporting
  requirements while ensuring data accuracy and integrity.

Continuous Improvement &
Projects

• Support technology, systems, and business
  improvement initiatives that enhance efficiency and user experience.
• Assist with system upgrades,
  integrations, process automation, and workflow improvements.
• Collaborate with stakeholders to identify
  opportunities to improve business processes and system functionality.

About You

To be
successful in this role, you will have experience supporting business systems
and technology solutions within a commercial environment and enjoy working
collaboratively with users across all levels of the organisation.

Essential
Skills & Experience

• Experience in an IT support, systems support,
  or business systems role.
• Working knowledge of Microsoft 365
  applications and services.
• Experience supporting Microsoft Dynamics
  365 Business Central.
• Experience developing reports and dashboards
  using Power BI.
• Experience using Power Query and SQL for
  reporting and data analysis.
• Strong troubleshooting and problem-solving
  skills.
• Excellent organisational skills with the
  ability to manage multiple priorities.
• High attention to detail and commitment to
  data accuracy.
• Strong communication and stakeholder
  engagement skills.

Desirable

• Exposure to ERP or financial systems.
• Understanding of business and financial
  processes.
• Experience supporting technology, systems, or
  business improvement projects.

Qualifications

• Qualification in Information Technology,
  Business Information Systems, Data Analytics, Computer Science, or a
  related discipline; or
• Equivalent demonstrated industry experience.

What We Offer

• Flexible working arrangements to promote
  work-life balance
• 5 days of additional wellbeing each year
• Competitive remuneration, with salary
  packaging options including health insurance discounts and novated leasing
  options
• Opportunity to make a difference in a growing
  business

Apply Now

If you're
looking for an opportunity to contribute to a growing Australian business while
developing your skills across IT support, business systems, reporting, and
continuous improvement, we'd love to hear from you.

Submit your
application today.

The IT & Business Systems Support Officer plays a crucial role in ensuring the smooth operation of IT systems and business processes within our organisation. Based in Perth, Western Australia, this permanent full-time position is essential for providing technical support, troubleshooting issues, and enhancing system efficiencies to support our business objectives.

Responsibilities:

• Provide first-line technical support to staff and users, addressing IT-related queries and issues promptly.
• Assist in the maintenance and optimisation of business systems and applications to ensure they meet organisational needs.
• Conduct regular system checks and updates to ensure software and hardware are functioning effectively.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Document technical processes and user guides to facilitate knowledge sharing within the team.
• Participate in training sessions for staff on new systems and software applications.

Qualifications:

• A relevant qualification in Information Technology or a related field is preferred.
• Experience in a technical support role or similar position is advantageous but not essential.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication skills, both verbal and written, to interact with users at all levels.
• Familiarity with common business software applications and IT systems.
• A proactive approach to learning and adapting to new technologies.