What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
The IT Business Systems Analyst III is responsible for planning, designing, overseeing development, and implementing Information Technology solutions. Applying analytical techniques and process, the IT BSA III provides guidance to IT and Business Departments, to resolve complex technical implementation and project deliverables. The IT BSA III will sometimes take responsibility to provide leadership on technology or process-improvement projects. Is responsible for developing system documentation such as requirements specifications, design documents, process flows, test plans, project plans, user manuals and training procedures. Also understands business requirements and often serves as liaison between business and IT groups and provides expertise in terms of implementing new processes.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Serve as a lead one or more moderately complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business. Provide input from a business and IT perspective.
Provide guidance and leadership to impact process changes that will help the IT Organization improve service and delivery to its customers.
Provide leadership, mentorship, and direction to IT and business Team Members. Coach and transfer knowledge to less experienced Team Members.
Lead the planning, design, and implementation of technology upgrades and software application releases. Lead the business process redesign and documentation as needed for new technology.
Establish contracts and budgets with external service providers, ensuring that vendors meet commitments and deliver quality products and services.
Performs requirements analysis, translating business needs into technical system requirements and specifications. Lead the assessment of business needs a structured requirements process (gathering, analyzing, documenting, and managing changes). Conduct data gathering and analysis to understand business strategy requirements.
Develop and maintain system documentation including system requirements, design documents, process flows, intake requests, project plans, issue logs, and test plans. Generates appropriate communication, process and plans for mitigating the disruption of change.
Evaluate system performance measures to ensure that systems are scalable and continue to meet IEHP needs. Coordinate and perform testing of applications as needed.
Facilitate project and problem-solving meetings with businesses with both business and IT groups. Build liaison relationship with business and IT. Establish and maintain liaison relationships with business and IT to provide effective solutions.
Manage stakeholder expectations and analyze performance metrics to ensure stakeholder satisfaction. Track and report progress on technical implementations and manage customer expectations.
Investigate problems and resolves working in conjunction with technical teams. Assist with the investigation and statement of problems. Escalate issues as appropriate.
Conduct research on hardware and software products and proposes recommendations to IT Management and Business sponsors.
Provide support in creating reports, research, and documentation for the analysis of business satisfaction.
Lead development and communicate business requirements and functional specifications for the design and implementation of business solutions.
Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
Participate in IT solution deployment activities. Ensure IT solutions meet business needs.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.
Start your journey towards a thriving future with IEHP and apply TODAY!
This position is on a hybrid work schedule. (Monday & Friday - remote, Tuesday - Thursday onsite in Rancho Cucamonga, CA.)
USD $104,041.60 - USD $137,841.60 /Yr.
With a mission to heal and inspire the human spirit, Inland Empire Health Plan (IEHP) is one of the top 10 largest Medicaid health plans, the largest not-for-profit Medicare-Medicaid public health plan in the country, and for the fourth year in a row, certified as A Great Place To Work®. Founded in 1996, IEHP supports more than 1.5 million Riverside and San Bernardino County residents enrolled in Medicaid or IEHP DualChoice (those with both Medi-Cal and Medicare). As of 2024, IEHP also offers Covered California plans, further ensuring health care access for even more IE residents. Today, IEHP has a robust network of quality doctors throughout our two counties and nearly 4,000 team members who are fully committed to the vision: We will not rest until our communities enjoy optimal care and vibrant health. To learn more, go to iehp.org.
Comprehensive Benefits
Competitive salary and a benefits package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.
Mission: To heal and inspire the human spirit.
Vision: We will not rest until our communities enjoy optimal care and vibrant health.
Values: We do the right thing by: Placing our Members at the center of our universe; unleashing our creativity and courage to improve health and well-being; bringing focus and accountability to our work; and never wavering in our commitment to our Members, Providers, Partners, and each other.
Winning Team Culture
Certified as A Great Place To Work® four years in a row.
