Job Description

Position Summary

This role is an opportunity to work directly with teams across the credit union to improve the business processes and technology that support our lending operations. This position will serve as a key bridge between business units and technology teams, with a primary focus on loan origination processes and applications. You’ll analyze how work gets done, gather and translate business requirements, identify opportunities for improvement, and help deliver technology solutions that improve both employee and member experiences.

This position reports to the Application Management (Business Systems) Senior Section Manager and is located at our HSFCU Headquarters in Downtown Honolulu.

Base Annual Salary Range: $79,100 - $101,745 per year

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Essential Duties

• Support and maintain the Loan Origination Systems (LOS) and related applications.
• Partner with business stakeholders to analyze processes, gather requirements, and identify technology solutions.
• Evaluate application workflows and recommend process and system improvements.
• Support application enhancements, testing, implementations, and issue resolution.
• Collaborate with internal teams and vendors to deliver solutions that meet business and regulatory requirements.
• Create and maintain documentation for requirements, processes, configurations, and support procedures.

Minimum Qualifications/Experience

• Bachelor’s degree or equivalent combination of advanced education and experience.
• 3+ years of experience supporting, administering, or maintaining Loan Origination Systems.
• Experience gathering, analyzing, documenting, and translating business and functional requirements into technology solutions.
• Experience analyzing business processes and application workflows to identify gaps, improvements, and solution opportunities.
• Experience working with business stakeholders, technical teams, and application vendors throughout requirements, testing/UAT, and implementation.

Preferred Qualifications/Experience

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• Experience with Encompass and/or MeridianLink LOS.
• Experience supporting a core banking platform.
• Experience working within a bank, credit union, or other regulated financial institution.
• Experience using SQL or other query/reporting tools for analysis and data validation.
• Certification: CBAP, CSBA, CAPM, CBTA, ITIL or similar.

Overview:

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.