Job Description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

Your Role in Our Mission:

• Leads and executes projects related to system enhancements and modifications in alignment with established change management standards
• Oversees project planning, scheduling, documentation, and progress tracking to ensure timely and successful delivery
• Manages all phases of the project lifecycle, including requirements gathering, current and future state process mapping, data flow diagrams, and development of functional specifications
• Serves as the primary point of contact for vendor partnerships, driving system upgrades, new feature implementations, and enhancement initiatives aligned to the innovation roadmap
• Manages vendor support resolution and conducts annual due diligence, ensuring platforms remain compliant with regulatory, data security, and privacy standards
• Identifies opportunities to leverage technology to enhance business unit strategy and performance
• Recommends and implements solutions that drive continuous process improvement and operational efficiency
• Provides technical and non-technical consultative support, system-related training, and subject matter expertise to the assigned business line and cross-functional partners
• Analyzes and reports on product and service usage, trends, and quality metrics
• Delivers data-driven insights to business leaders to support decision-making and strategic objectives
• Partners with the Business Intelligence team on more complex data and analytical needs
• Conducts vendor and market research to identify innovative solutions that support business objectives
• Delivers accurate, timely, and high-quality work in a collaborative, goal-oriented environment
• Demonstrates accountability by following through on initiatives until objectives are achieved
• Performs other duties as assigned

What Makes You a Great Fit:

• An associate degree (or equivalent combination of education and experience) required
• A bachelor’s degree in Business, Finance, or a related field preferred
• 4–6 years of experience in financial services, lending operations, or a related field
• Hands-on experience with key systems and tools such as:
  • MeridianLink (Consumer and Account Opening)
  • Fiserv DNA
  • DocuSign
• Strong knowledge of lending processes, including originations, processing, and booking
• Technical proficiency in:
  • SQL
  • Advanced Excel
  • Data analysis and reporting tools
  • Power BI
• A passion for leveraging data and technology to improve processes, enhance performance, and support business goals

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!