Job Description

The IT Business Systems Analyst (BSA) is responsible for managing the WMS, ERP, and OMS, including the oversight and resolution of EDI issues. The BSA will lead the coordination and resolution of break/fix issues, maintain project lists, gather detailed business requirements from internal stakeholders, and ensure systems alignment with business objectives. This role is 100% onsite Monday through Friday.

Key Responsibilities:

• Provide training and guidance to internal staff and end-users on system functionalities and processes.
• Act as primary point of contact for all ERP, WMS, OMS, PIM, and EDI-related issues.
• Manage and prioritize break/fix incidents, enhancements, system upgrades, and collaborate closely with internal staff and external vendors.
• Develop and maintain detailed documentation, including project lists, functional requirements, process flows, and training materials.
• Regularly meet with internal stakeholders to identify and document project requirements and enhancement opportunities.
• Translate business requirements into technical specifications to facilitate clear communication with technical teams or vendors.
• Perform system testing and validation, and provide guidance to end-users for UAT (User Acceptance Testing).
• Proactively monitor system performance and provide recommendations for improvements and upgrades.
• Work with internal business and IT staff to plan and execute system upgrades and new implementations.
• Provide support during business hours and after hours (weekends included) and act as the primary point of contact for urgent issues.

Requirements

Required Skills & Qualifications:

• Bachelor’s degree in Information Systems, Business Administration, or related field.
• Minimum 3-5 years experience in a Business Systems Analyst or similar role.
• Experience supporting ERP and WMS systems, ERP and/or AS preferred.
• Strong analytical skills with the ability to translate complex business requirements into technical specifications.
• Excellent verbal and written communication, interpersonal skills, and stakeholder management.
• Proven ability to manage multiple priorities and effectively troubleshoot issues.
• Experience managing relationships with external vendors and service providers.
• Familiarity with integration tools (middleware platforms like MuleSoft, Boomi, or Informatica).
• Understanding of EDI (Electronic Data Interchange) processes, integrations, and troubleshooting.
• Knowledge of reporting and analytics tools such as Power BI.

Preferred Qualifications:

• Familiarity with warehouse and logistics operations, particularly in the manufacturing or automotive industry.
• Experience with SQL and Python required.
• Familiarity with on-premises (Veeam) and cloud infrastructure (AWS or Azure).
• Project management certifications (such as PMP or Agile certifications).
• Experience with Microsoft Project, Microsoft Visio, or other similar tools.
• ERP/WMS systems management certifications.
• ITIL Foundation Certification.
• Exposure to Lean, Six Sigma, or continuous improvement methodologies.

Compensation:

The pay range for this position is $85,000 - $ 120,000 per year, representing the potential compensation at the time of posting. Placement within this range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business needs. Eligible employees will also receive a comprehensive benefits package including paid time off, holiday pay, medical/dental/vision insurance, life insurance, short-term & long-term disability coverage, paid parental leave, and a 401(k) plan.

Work Environment: This position operates in a professional office environment with occasional time spent in warehouse operations for system-related tasks.

Travel: Travel is required between all company locations and vendor sites based on project needs or issue resolution.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.