Job Description

Mission

The Business Solution Administrator Engineering and EHS applications is responsible for support and maintenance for applications in Engineering, EHS and Innovation area.

Responsibilities

1. Support and administration

• Provide first level support to designated applications in the Engineering, Innovation and EHS area. This will be done using the ticketing system to receive and resolve incidents
• Work with the application and service providers to resolve issues and elaborate specifications
• Application administration, including user creation, software updates and support for configuration and infrastructure updates for the designated applications
• License readiness through monitoring the usage of licenses and predicting potential future changes to support the license procurement process
• Reporting and automation administration through update of report configuration, workflow processes based on updates of business key process indicators
• Knowledge transfer and user training for the designated applications

2. Support for business processes

• Administrate the organizational structure and manage the setup or deletion of industrial sites
• Support users with the creation or troubleshooting of reports, dashboards, and data extraction
• Manage the opening and closing of regular data collection campaigns
• Contribute to the growth and success of our business by providing the skills, tools, and insights to our teams.
• Apply best practices to design and implement improvements to end -to-end processes
  

Requirements

• A Bachelor's degree in Information Technology, Computer Science, Engineering, or related field would be desirable and/or equivalent experience.
• Overall understanding of EHS Domain and its IT applications. Knowledge of EHS Audits, Incident Management, regulatory Compliance processes and EHS related standards
• Overall understanding of engineering domain and its IT applications (2D and 3D CAD, PLM and 3DScan). Knowledge of engineering lifecycle management, review management and PLM connection drivers for CAD software.
• Experience in ITIL-based service delivery, incident/problem/change management (eg. ServiceNow).
• Experience in administration of cloud applications and in the SSO configuration management for business applications (eg. OKTA)
• Experience in integrated IT solutions through web API calls and data management frameworks
• Fluency in English