Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The Business Support Liaison (BSL) will provide ratio-specific support through the duration of the ramp from July 20th, through December 8th, or thereafter to provide proper Vendor-level support including, but not limited to, fulfilling ramp down activities.
Job title:
IT Business Support Liaison
Mandatory Skills:
IT service and support management.
Contact Center process and support knowledge.
High degree of customer service skills.
High degree of communication and project management skills.
Sense of urgency and ability to influence and negotiate.
Ability to quickly analyze issues and determine a root cause.
Ability to manage multiple issues and prioritize appropriately.
Preferred Skills:
Preferred background in contact center operations.
Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools.
Roles & Responsibilities:
Responsibilities include, but are not limited to:
Act as the site-level systems and ID contact between Sagility and client.
Administer multi-factor authentication to the client network.
Provide troubleshooting assistance to Agents/Representatives.
Coordinate Agent/Representative ID tracking and issuance.
Other operations analyst support and reporting activities needed and requested by the Operations Manager.
Location:
Work@Home USAUnited States of America
Sagility is a tech-enabled healthcare business process management company that supports US payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care, and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes.
Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s businesses. Additionally, with our extensive global resources and facilities, that span across 40,000 talent and 5 countries, we provide the best service/price ratio for any service outsourcing needs.
