Job Description

Purpose of the Position: To serve as the link between technical systems and business operations. This role provides hardware and software support, manages user access across business applications, analyzes processes for efficiency improvements, and supports the organization’s core HOA management system (Vantaca). The position plays a key role in enhancing system performance, user satisfaction, and operational effectiveness.

Primary/Essential Duties and Responsibilities

• Manage user roles, permissions, and access controls across corporate systems
• Maintain internal system documentation and knowledge bases.
• Gather and distill organization-wide feedback on operational issues.
• Serve as the subject matter expert for the core HOA Management System (Vantaca).
• Analyze and review business processes to identify inefficiencies and recommend improvements.
• Collaborate with Vantaca Subject Matter Experts (SMEs) to define goals, assess needs, and develop plans for achievement.
• Partner with outside vendors to ensure all business applications operate effectively and efficiently.
• Provide IT support as required, working in conjunction with the Director of Information Technology.

Requirements

Knowledge & Skill Requirements

• Bachelor’s degree in computer science, Information Systems, or related field Preferred or 4+ years of relevant IT experience in lieu of a degree.
• 3–5 years of experience in IT support, systems analysis, or business application support preferred
• A+ and/or MCP certifications are preferred
• Experience with the Vantaca HOA Management System is preferred but not required.
• Demonstrates ability to prioritize conflicting demands.
• Excellent written and verbal communication skills including the ability to be clear and concise.

Physical Demands & Work Environment

• This job operates in a professional office environment.
• This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk and hear.