Job Description

IT Business Partner / Demand Manager

Eindhoven, Netherlands (Hybrid)

About the Role

We are seeking an experienced IT Business Partner / Demand Manager to support a large public-sector organization undergoing an ambitious digital transformation journey.

As digitalization continues to play a central role in improving public services, this position offers the opportunity to work on strategic initiatives that enhance service delivery for residents, businesses, and internal stakeholders. You will act as the key liaison between business units, IT teams, leadership, and external partners to ensure technology solutions align with organizational goals and create measurable value.

This is an exciting opportunity for a proactive professional who enjoys connecting business needs with innovative digital solutions in a dynamic and fast-changing environment.

Key Responsibilities

As IT Business Partner / Demand Manager, you will:

• Serve as the primary point of contact for information management and IT-related business initiatives.
• Manage and maintain the application portfolio, ensuring transparency, governance, and alignment with organizational objectives.
• Support business stakeholders in identifying, shaping, and implementing new initiatives and improvement opportunities.
• Advise on digitization strategies, technology solutions, and the effective use of existing IT capabilities.
• Promote the reuse of existing IT platforms, systems, and components wherever possible.
• Collaborate with business units, IT teams, architecture, governance, and external partners to ensure successful delivery of digital initiatives.
• Create visibility into ongoing projects, initiatives, and business demands.
• Translate strategic and tactical business requirements into projects, work packages, and actionable roadmaps for delivery teams.
• Provide guidance on application lifecycle management, contract obligations, financial considerations, and governance processes.
• Identify opportunities for innovation and continuous improvement across the IT landscape.

What You'll Be Working On

You will contribute to large-scale digital transformation initiatives focused on improving public service delivery and operational efficiency. Areas of focus may include:

• Digital service delivery and citizen engagement
• Omnichannel services
• Case-oriented working
• Data-driven operations
• Regulatory and compliance-driven transformation programs
• Application portfolio optimization and modernization

Team Environment

You will join an ICT Advisory team consisting of approximately 20 professionals, including:

• IT Business Partners
• Business Consultants
• Enterprise Architects

In addition, you will collaborate closely with:

• Business Owners
• Product Owners
• Department and Sector Managers
• Development Teams
• Senior Leadership
• External Technology Partners

Required Qualifications

Essential Requirements

• Bachelor's degree (HBO) or Master's degree (WO) level education or equivalent experience.
• Minimum 3 years of demonstrable experience acting as a business-facing IT partner, demand manager, business relationship manager, or similar role.
• Strong affinity with information technology and digital transformation initiatives.
• Excellent stakeholder management and communication skills.
• Ability to advise at strategic, tactical, and operational levels.
• Fluency in Dutch (written and spoken).

Preferred Experience

Candidates with the following experience will be highly regarded:

• Experience within government, municipalities, or large public-sector organizations.
• Experience with Agile methodologies and ways of working.
• Experience managing application portfolios and IT governance processes.
• Knowledge of digital transformation programs and enterprise IT landscapes.
• Experience working with multiple stakeholder groups and managing competing priorities.

Key Competencies

• Strong relationship-building and stakeholder management skills.
• Strategic thinking combined with a hands-on approach.
• Excellent analytical and problem-solving capabilities.
• Ability to influence and persuade stakeholders.
• Strong organizational and prioritization skills.
• Change management and transformation experience.
• Negotiation and conflict-resolution skills.
• Entrepreneurial mindset with a proactive attitude.
• Focus on quality, results, and continuous improvement.

What Success Looks Like

You are a connector who brings together business objectives and technology solutions. You help stakeholders make informed decisions, create clarity within complex environments, and ensure that digital initiatives deliver real value. You proactively identify opportunities, challenge assumptions, and guide teams toward practical, sustainable solutions.

If you thrive at the intersection of business and technology and enjoy helping organizations transform through digital innovation, we would love to hear from you.

Additional Information

• Location: Eindhoven, Netherlands
• Hybrid working environment
• Pre-employment screening required before onboarding
• Dutch-language CV and motivation letter required for application
• Public-sector compensation framework applies