Job Description

Job Location: Lahore

Company Overview:

Our client, a leading textile organization, seeks to appoint an experienced professional for the following role:

Job Role

The IT Business Partner will act as the proactive link between IT and the organization's business functions across corporate (IT) and manufacturing (OT) domains, reporting to the Head of IT Center of Excellence. Working directly with business stakeholders, the role will identify technology needs, automation candidates and analytics requirements, and translate them into well-defined requirements that IT can deliver, ensuring technology investment delivers measurable operational value.

Key Responsibilities

• Build and maintain a regular engagement cadence with assigned business units across corporate and manufacturing functions, assessing each at least quarterly.
• Proactively identify improvement opportunities by understanding business operations first-hand, rather than waiting for inbound requests.
• Elicit, structure and document clear business and functional requirements from IT and OT stakeholders for handoff to delivery teams and vendors.
• Identify manual, repetitive or error-prone processes and drive automation initiatives (e.g., RPA, workflow tools) from identification to implementation, tracking time and cost savings.
• Translate business reporting and data visibility needs into dashboards and self-service or standardized reporting solutions.
• Act as a digital capability advisor and innovation advocate, promoting adoption of new digital tools, automation and analytics.
• Ensure requirements are complete and accurate to minimize rework and change requests after handoff.
• Gather regular stakeholder feedback and track satisfaction with IT's responsiveness and the value delivered.

Education

Bachelor's degree in Information Technology, Business Administration, Industrial Engineering or a related discipline. A business analysis certification (e.g., CBAP or other IIBA certification) is a plus.

Experience

5–8 years of experience as a business analyst, IT business partner or in business relationship management, ideally within a manufacturing or multi-site organization spanning corporate and operational functions. Exposure to both IT and OT/manufacturing environments is preferred.

Key Requirements

• Strong skills in requirements elicitation, structuring and documentation, including with stakeholders who find it hard to articulate their needs.
• Demonstrated experience identifying and delivering process automation and analytics/dashboarding solutions with business stakeholders.
• Working knowledge of data analytics, dashboarding and visualization tools and practices.
• Practical understanding of automation options such as RPA, workflow tools and system-driven automation, and their feasibility.
• Ability to engage credibly with shop-floor and production stakeholders as well as corporate teams.
• Strong relationship-building, influencing, analytical and communication skills.