IT Business Partner – Cd. Juarez

Focus Activities

• Manages the relationship with the assigned business/function and serves as the interface between the business and the IT organization on a regional and global basis
• Troubleshoot and resolve issues related to IT infrastructure located in the factory
• Maintain a flexible work schedule to coordinate support during non-working hours
• Develop Division/Region/function IT strategy and IT budget according to business strategy and alignment with IT governance and impacted CoEs
• Manages ongoing Business relationship management (incl. status and KPI reporting, escalations, budget topics)
• Identifying, evaluating and gathering business needs and determining solutions to business problems and/or options for improving business systems
• Ensuring the effective use of information systems to meet the needs of the business (heavy dependency on SAP capabilities and functions in a manufacturing and logistics setting)
• Providing consultancy for business challenges/situations – proactively engaging and participating in workshops and meetings with business stakeholders to identify where processes can be streamlined, automated or improved through IT tools and technology.
• Ongoing support of development activities and maintenance of tools
• Support BU functions with new process development / enhancement opportunities
• Living the ownership culture by taking responsibility as the IT demand manager for the EP Cd. Juarez factories
• Support product owner to write user stories and prioritize strategic demands that generate the maximum value and productivity
• Seek opportunities to extract more value from the existing IT value centers, experts, and services that already exist
• Promote local ownership and usage of the existing tools through training and documentation
• Networking across the IT ecosystem to look for opportunities to benchmark best practices, reuse of existing IT services
• Leverages deep process know how of business process for consultancy of process owner
• Applies Technical Expertise on core technologies
• Leads and oversees business-initiated IT Projects/Change requests and monitors their delivery in quality, time and budget
• Acts as first point of contact for divisional Business Partner organizations for them to address global demands
• Drives and coordinates global demands/projects in close collaboration with the regional Business Partner organizations
• Manages internal and external software vendors and service providers, and associated contracts

· Provides direct leadership and coaching for local IT professionals, fostering a collaborative and high-performing team environment.

· Oversee day-to-day activities, professional development, and resource utilization for the local IT team, ensuring alignment with business objectives and IT strategy.

Key Partners

• Key Users
• Customers (Business management)
• Other Service Team members
• Providers
• CYS
• Value Centers

Measures of success

• Customer satisfaction
• Standardization and scalability of processes
• Process efficiency and productivity
• KPI
• Budget execution

Requirements and Competencies

• Background in technology in a manufacturing setting
• Experience with SAP functionality in manufacturing and logistics environment
• Strong communication skills, ability to collaborate internally at the factory as well as across cultures (US, Europe)
• Ability to manage, refine, and prioritize multiple demands
• Experience with infrastructure solution design, implementation, and service management
• IT architectural understanding/competence
• Spanish language required; English language skills required
• Value oriented and result driven
• IT demand engineering proficiency
• Mastering difficult situations and working under time and quality pressure
• At least 10 years of experience in working with business management
• General knowledge of IT technologies (infrastructure, applications, information security, ERP)
• Experience implementing off-the shelf third party solutions
• Understanding of SCRUM-agile methodologies
• Project management experience
• Financial Analysis
• Network and relations, courage and candor, agility, vision and foresight, result oriented
• Collaboration, critical thinking, creativity, executive communication, effective presentations, proactivity